My Home Warranty Company, American Home Shield (AHS) assigned Third Generation Plumbing (TGP) to check why my tankless hot water's breaker keeps tripping. I talked to TGP's tech on March 9, 2020 when he came to my home and instructed him to call the manufacturer for a diagnosis and determined without first calling the manufacturer doing the diagnosis that the unit needed flushed and that a service port had to be installed at my cost of $350 since it was not covered under AHS warranty terms. Since I am not a plumber, I agreed to the installation.

After the service port was installed on the 16th, the breaker still tripped. I called AHS the following week and they called TGP who informed AHS the port was installed and they were done at my home, they closed out the call. AHS assigned another plumber who came out, and did the proper diagnosis and determined a board needed replaced. When the tech told them the work TGP did, the manufacturer stated the units were designed without the service ports because in having one put on that flushing would cause damage to the unit.

When I called TGP on March 30th, they again told me I had to go through AHS. When I called them out for not calling the manufacturer and doing a proper diagnosis, they stated I was wrong that the in fact did. I called the manufacturer who stated they (Omar) did in fact call on March 23rd and the tech was NOT on site - THIS WAS 2 WEEKS AFTER THE INITIAL DIAGNOSIS of it being hard water and needing a service port installed!

On April 14th I called and spoke to the owner since TGP's office would not provide the number. The owner stated he was not aware and did refund the $350 however I still had to pay an additional $238 to properly plumb the unit to code. I filed a complaint with Florida's Department of Business and Professional Regulation (DBPR) as well as the Better Business Bureau (BBB) to state my experience.

Beware this company!!!

 

Complaints
 

Third Generation Plumbing and Mechanical Co., Inc.

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12608 Henderson Rd

Tampa, FL 33625-6548

(813) 961-8024
 
Accreditation
THIS BUSINESS IS NOT BBB ACCREDITED

Years in Business: 25

 
BBB Rating
NR

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Customer Complaints Summary
 

15 total complaints in the last 3 years

of those, 5 complaints were closed in last 12 months

 
Complaint Type  
Advertising/Sales 0
Billing/Collections 0
Delivery Issues 0
Guarantee/Warranty 1
Problem with a Product or Service 14
Totals 15

15 Complaints

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Complaint Type: Problems with Product/Service
Status: Answered
 
 
 
 
3rd generation sent 3 techs out that couldn't figure out, the problem with my AC system was a clogged drain. The 3RD tech out is a convicted felon!! Third Generation sent 3 technicians to my home on 3 separate occasions. The entire problem was the drain was clogged and causing the system to turn off intermittently. Another company came out the day after the 3rd incompetent tech came out, unclogged the drain, showed my all the gunk that came out of the drain and pointed out that the liquid line on the AC system was only 1/4" in diameter. Any rookie HVAC tech knows that 1/4" liquid line on a R410A system is too small and the system will never work as it was intended to. This will cause the system to run more than it should, causing the electric bill to be higher than normal and take life off the AC system in cooling mode and heating mode since it's a heat pump. I don't know about the 1st two trips to my home but the 3rd guy that was sent to my home by 3rd generation is a convicted felon and was in prison for 10 years. I'm horrified that any company would send a convicted felon to my home! Does 3rd Generation not do background check on guys that they are sending into peoples homes??
 

Desired Outcome

I don't want anything from my wasted time (3 times) but for the love of God, please don't send convicted felons into peoples homes. Can we at least agree that you shouldn't send convicted felons into peoples homes? I have the techs name if needed but you should probably do background checks on your techs and find out for yourself and stop sending him/them into people homes.
 
 
Third Generation Plumbing and Mechanical Co., Inc. Response

11/04/2019

TGP WENT OUT TO HOME UNDER THE OWNERS WARRANTY COMPANY. TGP WAS BINDED BY THE OWNERS CONTRACT THEY SIGNED WITH THEIR WARRANTY. THE CUSTOMERS WARRANTY DOES NO0T COVER PRE-EXISTING ISSUES, WHICH WAS UNDERSIZED PIPING TO UNIT.
 
 
Complaint Type: Guarantee/Warranty Issues
Status: Answered
 
 
 
 
The nightmare this company has done to my home. They or sent out by my home warranty company for a Foundation leak from a busted pipe. They hired a co Through warranty company 500 plus damages they are liable for
 

Desired Outcome

Need refund for leak detection 500 repair damages to foundation and refund to plumber 350
 
 
Third Generation Plumbing and Mechanical Co., Inc. Response

11/04/2019

TGP WENT OUT TO HOME THROUGH OWNERS HOME WARRANTY COMPANY. TECH WENT THROUGH FULL DIAGNOSIS TO DETERMINE THERE WAS A SLAB LEAK, BUT COULD NOT FULLY LOCATE THROUGH THE SLAB. TGP CALLED OWNERS WARRANTY COMPANY TO ORDER LEAK DETECTION TO BE DONE BY OTHERS. THE WORKORDER SENT TO TGP WAS CANCELLED AFTER THAT AS HOMEOWNER WAS GOING TO REPAIR THE LINE THEMSELVES. TGP WAS NEVER RESPONSIBLE FOR PINPOINTING THE LEAK OR EVER TOLD OWNER WHERE THE LOCATION WAS. THE OWNERS COMPLAINT SHOULD BE WITH THE LEAK DETECTION COMPANY AND THEIR HOME WARRANTY COMPANY.
 
 
Complaint Type: Problems with Product/Service
Status: Answered
 
 
 
 
Didn't Clean up after semi completing the work. Didn't use calk around new fixture in shower. Our Rental company contracted this company to repair our shower faucet that was no longer functioning properly. Rule #1 in on site services "Leave it how you found it". My major issue is the technician didn't clean up after himself nor did he put up any plastic because he knew he was going to make a dusty mess. I was told it is our responsibility and that we signed an agreement as such. We did not sign anything before or after the job was completed. They didn't even use calking around the new fixture in the shower so we called them to have them come out again to finish the job. Every person that I spoke to was quite rude and couldn't have cared less about my issues. I asked to speak with a supervisor and I was transferred to a man named Omar claimed to be the CEO/Owner. He was very rude and wouldn't even listen to my complaint. Said we signed a waiver that relinquished all of their responsibility. Absolutely pathetic customer service, they have no regard for their customers property and will leave a mess from whatever they worked on to the front door. Stay away from these people they do not care about anything but the money you might be paying them. I am appalled this company has been around for 40 years with the way they handle their business.
 

Desired Outcome

This company needs to be seen for who they are. A company that cares nothing for their customers except for the money they will be receiving.
 
 
Third Generation Plumbing and Mechanical Co., Inc. Response

10/08/2019

Home is owned by a property management group. Contract with tenant is that they must cover and guard all affected work areas as per their contract. individual complaint is coming from a tenant. Third Generation technician worked on shower valve in bathroom. Tech gave opportunity for homeowner to remove his personal items on lavatory sink but tenant did not. Third Generation then sent out a second Senior tech to evaluate the job fully. All work was performed to grade A status. Also second tech noticed the cleanliness at home was sub par. Found large amount of clothes scattered around and a massive amount of cat hair throughout the home. **** did respond in a timely manner by evaluating job and sending senior tech to fully discredit tenants complaint.
 
 
Customer Response

10/18/2019

(The consumer indicated he/she DID NOT accept the response from the business.) Our house is always clean and tidy nice try though. And your tech that came back out had to finish the job that was not finished the day before by calking. I see they have a history of false accusations and filing fraudulent paperwork. So it comes at no surprise that again they have thrown out false accusations. Good luck to this business our management company has opened an investigation as well we have informed them that Third Generation is no longer welcome as long as we are tenants.
 
 
Customer Response

11/02/2019

(The consumer indicated he/she DID NOT accept the response from the business.) Company has now claimed my home was in disarray. This is a blatant lie my home is always kept clean and I take offence to the allegation. This company has a well documented track record of lies and deceit. I have contacted our management company and they have opened their own investigation in to this company as well we have informed them that Third Generation is no longer welcome in our home while we are here. This company will leave a huge mess and then lie about it. Pathetic business.
 
 
Complaint Type: Problems with Product/Service
Status: Answered
 
 
 
 
American Home Shield ( AHS ) assigned this company to go out and check out my AC problem as a second opinion. The technician arrived at my house and l American Home Shield ( AHS ) assigned this company to go out and check out my AC problem as a second opinion. The technician arrived at my house and looked the unit over carefully and concluded it needed to be replaced due to natural wear and tear and a hole in the coil lower left hand corner. Omar the technicians supervisor/Dispatcher falsified reports back to AHS and told them the unit broke due to bio growth, completely fabricated. I called the technician and asked him what his company told me. The technician was livid because his boss falsified his report. The technician advised me he had never said that and couldn't imagine why Omar would have said so otherwise. The technician and my conversation was recorded from the very beginning today after things were not adding up. The receptionist or whomever answers the phone said I would never be able to talk to the technician again and that she would never give me his number not knowing I already had it. there are laws restricting the Falsification of reports. The technician was also wronged by his supervisor and there are laws for protecting employees. I want to know why Omar falsified reports to AHS! I will seek criminal charges against 3rd Gen and OMAR in specific, if the reporting to AHS isn't corrected to reflect the original diagnosis. The technician informed me and was recorded saying he was scared to lose his job and go against his company because he has a family to feed which I completely understand and I don't hold him responsible but rather is a victim in this case. The technician said Omar usually does this and goes with the first company's diagnosis because the first company is usually awarded the job by AHS. AHS and Third Generation are in contract together for the benefit of AHS and are screwing over customers and lying about what the technician finds when reported. This is criminal and very unethical as a company and especially concerning with employees like Omar. Shame on you!!!
 

Desired Outcome

I need for this company to report accurately to AHS and retract their canned falsified report which should never have happened.
 
 
Third Generation Plumbing and Mechanical Co., Inc. Response

06/10/2019

Current unit as per pictures taken from technician showed bio growth around complete evap coil. It was called into owners warranty company with finding and owners warranty company denied the claim not Third Generation as per their contract. Also previous A/C company sent out to job also confirmed bio growth as a diagnosis as well. Owners issue and complaint should only be with his contract with his warranty company.
 
 
Customer Response

06/10/2019

(The consumer indicated he/she DID NOT accept the response from the business.) I spoke directly with the Technician and he did NOT take any pictures, you are a liar because that never happened. Omar ( dispatch) admitted to Eddie (Technician) that he falsified the report because he believed that AHS would ultimately give the job back to the first AC company that came out. I have recordings of this conversation which will be delivered to the Florida Attorney Generals office for unethical company practices. Eddie the technician did not take pictures and the report made no mention of biogrowth. Eddie was really upset at Omar for falsifying the report to AHS. Fix the report and send to AHS the correct report and stop the lies!!!
 
 
Third Generation Plumbing and Mechanical Co., Inc. Response

06/11/2019

There has been no falsification of any reports. Our findings are the same as the original company's. Any further concerns are to be discussed through owner and his warranty company. This work order has been closed through Third Generation. Owner above is not a customer of Third Generation, he is a customer of American Home Shield.
 
 
Customer Response

06/13/2019

(The consumer indicated he/she DID NOT accept the response from the business.) OMAR at Third Generation falsified report of findings, there are witnesses and recordings to go along with my claim. How can Third Gen deny that? Omar needs to submit Eddies correct report to AHS and stop the lies. Honor the truth and John R. should fire this fraudulent worker. The Florida Attorneys Office has been notified and given recordings. Shame on you Omar!!
 
 
Complaint Type: Problems with Product/Service
Status: Answered
 
 
 
 
Third-generation plumbing came to my house sent by Old Republic home warranty. The plumber use the plunger and the sink became unglued from below On April 10, 2019 third-generation plumbing came into my house to fix a clog sink in the kitchen area. The plumber use a plunger and after that the sink became unglued from the counter. Immediately the plumber state that this was a pre-existing condition, and stated that my father was working on it, causing it to dislodge it. I proceeded to contact the company and I discussed this with Omar supervisor for the company he stated that they will not cover this damage is as he was a pre-existing condition. I explained to him that he did not mention in the sense that this was pre-existing because before will not be able to wash the dishes as the sink will not been able to hold the weight of the dishes. Due to the sink been dislodge the plumber is stated that he was not able to fix the issues and left the house
 

Desired Outcome

I just want them to cover the expense of placing the sink back in position.
 
 
Third Generation Plumbing and Mechanical Co., Inc. Response

04/30/2019

4/10/2019 TGP tech entered home and found that existing kitchen sink came apart at seal to Granite top. all pre-existing damages. Called into the owners home warranty company and gave them a full description of the findings. The home warranty company denied the claim due to pre-existing issue. Owner is not a customer of TGP, they are a customer of there warranty company Old Republic. Any denial and complaints are to be forwarded to their own warranty company. At no time did TGP work on any items in this home.
 
 
Complaint Type: Problems with Product/Service
Status: Answered
 
 
 
 
Third generation Plumbing told my business partner that I needed seats for the faucets and lied to Home Warranty Co. stating there was no problem. I have a home warranty plan named Old Republic Home Protection whom contracted Third Generation to look at the faucets that were leaking in the hall bath. My business partner and property manager met the service technician from Third Generation and he told her that he was ordering seats for the faucets. She ask when are the Seats coming in and he said Third Generation would contact me. Old Republic left a voicemail for my business partner and said the technician said there was no problem with the plumbing and closed the service request. Third generation took $100 for the service request as this is policy with the home warranty company but third generation denied and stated there is a problem to the warranty company and specifically stated to my business partner and property manager they are ordering parts to fix the leaking faucets. I want my faucets fixed.
 

Desired Outcome

I want the facets fixed as promised by the technician named Joe.
 
 
Third Generation Plumbing and Mechanical Co., Inc. Response

01/24/2019

Third Generation responded to warranty work order #XXXX-XXXX on 1-22-19 requesting a guest bath shower faucet diagnoses ( note there were no other faucets or issues listed on the work order). Our service plumber collected a warranty service call fee of $100 per the owner's service contract with his warranty. At the time of service, the plumber was unable to find any mechanical failure to the hall bath shower faucet handle or any leaks, and the warranty claim was denied. The warranty company has asked Third Generation to return back to the home to evaluate the shower handle again and an appointment has been scheduled to return on 1-29-19. If there are any further issues found, the warranty company will be contacted for approval to make any repairs. Third Generation has no responsibility for any decision the warranty company makes after diagnoses is called in.
 
 
Complaint Type: Problems with Product/Service
Status: Answered
 
 
 
 
Third generation fixed a toilet on 10-4-18 to repair a leak. The toilet is still leaking meaning the repair was not done right. We are the new owner of this residence. The previous owners agreed to fix a leaking toilet in the master bedroom bathroom. Yesterday we noticed the toilet is still leaking water and the new seal on the toilet bowl was not installed properly, as it is still leaking inside the toilet. I had to shut down the water supply in order to stop the leak. I was given a receipt indicating the repair has warranty. I called today and spoke to two females, who were extremely rude and unprofessional. They quickly indicated that I would have to contact a home warrant agency. I explained to her that the repair was not done right in the first place, in addition I was not aware the repair was done through a warranty service agency. However, she Vivian was extremely rude with her tone of voice and did not give any options to attempt to resolve the issue.
 

Desired Outcome

I believe the repair needs to be done correctly. It was not done right in the first place. If it was the toilet would not be leaking.
 
 
Third Generation Plumbing and Mechanical Co., Inc. Response

11/01/2018

THIRD GENERATION IS A SUBCONTRACTOR FOR AMERICAN HOME SHIELD (AHS) WHO IS RESPONSIBLE FOR WORK PERFORMED AND WARRANTY. THIS COMPLAINT IS FROM THE NEW PROPERTY OWNER WHO IS NOT AN AHS OR THIRD GENERATION CUSTOMER. THE PREVIOUS HOME OWNER UNDER THEIR AHS CONTRACT PLACED A SERVICE CALL TO MAKE A REPAIR. AT TIME OF SERVICE ALL WORKMANSHIP WAS COMPLETED SATISFACTORY AS WITNESSED BY THE HOMEOWNER OR HIS REPRESENTATIVE. OFFICE STAFF EXPLAINED TO THE CALLER, WARRANTY FOR ANY FURTHER SERVICE HAS TO BE INITIATED THROUGH AMERICAN HOME SHIELD PER THIS CONTRACT, AND WE WOULD GLADLY GO BACK IF AHS AUTHORIZED A NEW WORK ORDER. SEVERAL OFFICE STAFF ADVISED THIS PERSON OF THIS WARRANTY PROCESS. PHONE CALL FROM THIS CUSTOMER WAS WITNESSED BY MANAGEMENT AND AT NO TIME WAS OFFICE STAFF RUDE, STAFF STATED THE FACTS OF THE WARRANTY PROCESS.
 
 
Customer Response

11/01/2018

(The consumer indicated he/she DID NOT accept the response from the business.) I understand that Third Generation is a contractor for AHS. That is not the issue here. They can say the repair was done right, but obviously it was not because the toilet is still leaking. How can they prove the repair was done to someone's satisfaction? It is still leaking. If the repair was not done right in the first place, why are they trying to charge a new fee? Regarding their treatment, they indicated on the phone that they record all their conversations; therefore, you can refer to our recorded conversation and you will listen to their improper tone of voice and lack of customer service oriented behavior.
 
 
Complaint Type: Problems with Product/Service
Status: Resolved
 
 
 
 
Third General Plumbing was to fix ac unit, tech stated Freon was low and replenished it. Less than 24 hours later, ac unit no longer cooling again. On 9/12/2018, Third Generation Plumbing was sent to my home by my home warranty company. The technician that was sent inspected my ac unit and determined that my Freon was low and stated that I must have a leak somewhere, he wasn't sure if it was big or small. I do not believe any additional testing was done. He stated from his visual inspected that the unit is in bad shape, coils were caked (The unit is 15 years old). He then began to try and sell me a new unit and installation. He educated me on the difference between the two different brands, size and pricing. At the beginning of the conversation I was open to the idea, but towards the end, when he was asking about what day to schedule the install, I stated that I needed to take a night to think about it and talk it through with my father. He made a point to mention that if I waited longer than 3 days, I would lose the financing and pricing to which I replied is fine, I still wanted to think about it. He stated that if we put on the report that it was a compressor failure (which I have no idea if it is or no), we could most likely get money back from the warranty company, $500-$1200 dollars. He also didn't fail to mention that he wasn't a salesman, he wasn't benefiting from this/getting a paycheck. Not two hours after the tech left, I called Third Generation Plumbing and left a message on their business machine stating I wanted to cancel my appointment for 2 days out for install of new ac. That was around 6pm. on 9/13/2018, my ac went out again, I called my warranty company who called Third Generation, to see what was going on since a report hadn't been called in yet. So because the supervisor had not called in the report from yesterday to the warranty company, the warranty company couldn't send someone out to my house tonight to help fix the problem which clearly wasn't fixed yesterday. When the warranty company spoke to the tech from yesterday, she stated he said it was the compressor, and that they were aware of the problem. The best the warranty company could do was call another third party vendor to come out in 2 days, on Saturday. So I now have to sit in a hot house, after working 4 13+ hour shifts... because someone failed to complete their job. I tried to contact Third general plumbing again today around 4pm after the fiasco of trying to get someone to come and fix my ac, to reiterate my desire to cancel the Friday install appt. I again had to leave a message.
 

Desired Outcome

I had to pay $100 dollars copay for a job that failed, or a job that wasn't completed correctly. I would like that refunded to me. Another company will come do the job, hopefully correctly Saturday. Also, don't take advantage of people in vulnerable situations and do the job your being paid to do.
 
 
Third Generation Plumbing and Mechanical Co., Inc. Response

10/02/2018

Company Response 10-2-18 Third Generation diagnosed a bad AC compressor and the customer cancelled the warranty repair. We are going to refund the warranty service fee of $100.00 that the customer paid to us.
 
 
Customer Response

10/08/2018

(The consumer indicated he/she ACCEPTED the response from the business.) The compressor was never bad, in fact the technician never performed any diagnostic testing on my ac unit. I've had repairs done by another company and none of them have had anything to do with a compressor. The technician literally saw the Freon was low, filled it and tried to sell me a new ac unit. Next time, for your customers, do the right thing, find out what's really wrong and listen to your customers. I called that evening at 6pm to cancel the install of a new unit to get a second opinion, and I am glad I did.
 
 
Complaint Type: Problems with Product/Service
Status: Answered
 
 
 
 
Left house with a NEW plumbing leak. Even got manager on the phone. Didn't care. Won't be back for at least 3 days. Our home warranty company sent these folks to repair toilet issues. One thing done was a new shutoff valve on the master bath toilet. I didn't not check work for a couple of hours after the tech left. When I got to that bathroom, there was a 3 foot puddle of water in front of toilet. I mopped it up and realized the source was the new shut off valve. Took steps to update warranty company, but also called Third Generation. Booking ladies were extremely dismissive. Finally got Omar on the phone. He is apparently the manager. He really didn't care either. I explained I already contacted the warranty company an listed the job as "not complete." Said he had no info so he couldn't do anything. I cautioned him that any water damage that happens will be their responsibility. Still didn't care. Had absolutely no interest in getting the technician back out here until he hears from the warranty company, despite the fact that they left me with a water leak. Even got insulting, saying to me "If you're a smart man, you'll hang up and call the warranty company." My reply was, "so now you are telling me I'm not a smart man." He hung up. We need a technician back TODAY
 

Desired Outcome

We need a technician back here today. Mistakes happen. The companies attitude at that point makes all the difference.
 
 
Third Generation Plumbing and Mechanical Co., Inc. Response

09/18/2018

COMPANY RESPONSE 9-18-18: UPON ARRIVAL THIRD GENERATION TECHNICIAN DIAGNOSED PIPE DAMAGED PREVIOUSLY, CAUSING LEAKAGE TO AREA. CONTACTED THE AHS WARRANTY SUPERVISOR WHO ACKNOWLEDGED THIS WAS A PREVIOUS ISSUE. THIRD GENERATION IS NOT RESPONSIBLE FOR PRE-EXISTING PIPEING CONDITIONS.
 
 
Customer Response

09/18/2018

I just read the response dated today by Third Generation. It is a flat out lie. There was no damage to the pipe and the warranty company has acknowledged no such thing. Third Generation broke the pipe off, inside the wall, during their follow up service call. SERVICE 1 - installed new shutoff valve, but tried to use existing water line from valve to tank. Compression fitting on old feed line did not seal into new valve, and the left me with a leak. SERVICE 2 - while installing a new feed line from the valve to the tank, the technician broke the water line coming out of the wall. They are responsible.
 
 
Third Generation Plumbing and Mechanical Co., Inc. Response

10/02/2018

2ND COMPANY RESPONSE THIRD GENERATION HAS FILED A CLAIM WITH ITS INSURANCE COMPANY.
 
 
Customer Response

10/05/2018

(The consumer indicated he/she DID NOT accept the response from the business.) The tiny response from Third Generation says practically nothing, including a yes/no on their willingness to pay our deductible. Their response is not an answer or offer of resolution. I think we can conclude that if they are filing with their insurance company, they finally realize they are at fault. I think everyone should be aware that the company tried to lie and absolve themselves of any responsibility. Only be cause I saved the water line they broke off, and my insurance company did a full investigation, is Third Generation finally going to file an insurance claim. This is the kind of company they are. They are also a vendor for the home warranty company, American Home Shield. I have updated AHS regarding the actions of Third Generation. Mistakes happen. The quality of a company is how they handle the mistake. Third Generation gets a FAIL for how they handle mistakes.
 
 
Complaint Type: Problems with Product/Service
Status: Answered
 
 
 
 
Ineffective equipment assessment to receive money for additional service calls. Company came out stated my accumulator is bad, 5 days later come out to replace it. Tech can not get system to pressurize due to there being an additional hole in system that should have been easily identified at original service call with a quality assessment of my system. Tells me he has to get to another job and my house should be cool by tomorrow never started working. Checked into other reviews online and based on my previous experience with them did not feel comfortable having them work on my system again. Called another reputable company had it troubleshoot and fixed 48hrs.
 

Desired Outcome

I already disputed charge through credit card, after attempting to get ahold of someone for over 5 days. Hopefully my credit card company will fix this so I do not have to waste in further time dealing with this company. But a complete refund of 370$ worth of fees they charged me to drain, dispose, and add refrigerant to a system with a whole would be greatly appreciated.
 
 
Third Generation Plumbing and Mechanical Co., Inc. Response

07/12/2018

On June 15, 2018 we received a service order from this customer's home warranty company stating that his AC was not working. We immediately scheduled a service technician for same day service at the home. The technician diagnosed a leaking accumulator and advised that until that was repaired any other issues would be masked. The brand specific part was ordered the same day as service, and we were advised by the warranty the part would be in on June 19th, and notified the customer as such. On June 18th the customer was contacted by our AC Service Manager and reminded him of the June 20th scheduled part installation. The customer appeared upset at that time due to the wait time from our diagnoses to the part repair. The accumulator was installed on June 20th as scheduled, and the AC system was in working order at the time of this install. The first Third Generation was aware that there was another issue was when we received the Better Business Bureau complaint. Our office is quite large with 6-10 people answering calls and a live afterhours answering service. While nothing is impossible, it is highly unlikely this customer could call all day for multiple days and someone not answer his call, and no messages were received by him. At any time this customer could have and should have called his warranty company to demand service, and we are sure most people would have. Our company, or another company would have been dispatched at his request to solve any other issues. Third Generation feels this customer's complaint is not valid.
 
 
Customer Response

07/17/2018

(The consumer indicated he/she DID NOT accept the response from the business.) Made multiple phone calls, no one answers especially on weekend there is no ability to leave messages. If they get to keep there 300 dollars great I needed an efficient company that's technicians actually trouble shoot all problems.2 weeks in Florida 100 plus weather with 3 small children is unacceptable.
 
 
Third Generation Plumbing and Mechanical Co., Inc. Response

07/23/2018

Third Generation has always strived to maintain the quality of service that our customers have come to expect from our company.
 
 
Complaint Type: Problems with Product/Service
Status: Answered
 
 
 
 
he said that he did not have to equipment to find the leak said that someone else would need to come out with leak detection equip. he changed story plumper came out he said that he did not have the equipment to find the leak said that someone else would need to come out with leak detection equip. He then changed the story that it was a leak in our fiberglass tub, we fixed that although we had already checked that. Called them back and asked them to come back out and the refused.
 

Desired Outcome

I want my plumping fixed and the women that have working in the office need some customer service training.
 
 
Third Generation Plumbing and Mechanical Co., Inc. Response

05/08/2018

5/8/2018 COMPANY RESPONSE BBB CASE #******** REPONSE FROM THIRD GENERATION PLUMBING: Our service plumber responded to the American Home Shield (AHS) work order on 5/1/2018. The customer stated she had a leak under her vanity in the hall bath when she took a shower. The plumber did not find any leaks present after several test and attempts to re-create leaking in the master and hall baths. Water was run for 15 minutes with no leaks in either areas. The plumber did find a large crack in the middle of the tub, but no leaks were visually detected at the time of service. The customers claim was denied by her home warranty company AHS. The plumber suggested she should have a leak detection company come out. Our company does not provide leak detection service which was explained to the home owner, and we do not carry leak detection equipment. Third Generation is a sub-contractor for AHS, and any further service would have to go through AHS. The home owner was advised to call her warranty company back for a leak detection service by a certified detection company. This complaint is unwarranted by this customer. Third Generation cannot control any decision made by the warranty company, AHS, to deny a customer's claim.
 
 
Complaint Type: Problems with Product/Service
Status: Answered
 
 
 
 
Amn Home Shield sent out Third Gen who provided Completely Inappropriate & Inaccurate Report & Thus Refusal to Repair kitchen faucet & leaking parts. I'm told this Company shows an A+ rating, that there's been 10 complaints with all resolved. Well I don't know When they received it, or If they're still under the same ownership/management but feel you need to know my report: On Approximately the week of April 14 to 21, we needed to contact our American Home Shield warranty company (we'd just purchased our home)about some repair issues & they arranged for Third Generation Plumbing to help us. (We we're with the understanding that a work order would be for 1 issue at a time) Third Gen came out a couple of times, 1st visit they couldn't help with awning issue, 2nd visit they repaired a leaking shower faucet. The 3rd visit, on approx April 19/20, work order XXXXXXXXX we had an emergency, the hot water kitchen faucet was turn on, in a Normal no issue manner, & the faucet handle blew off with a Geyser of hot water shooting up to the ceiling. The Third Gen Tech came out, went to his truck he said to speak with his boss, came back in & said "this is from turning the faucet on with abusive force" and we don't repair for that & left!! This was now late in the day, with the water valve shut off we retired for the eve. Next morning a 2 inch puddle was under the sink, water was dripping somehow, it looked like from the line from the broken faucet. We placed a pan under it, & towels etc. Amn Home Shield had Third Gen to come out again for leaking pipe. That Tech looked & said he needed to call his boss, went to his truck, came back & said someone's vandalized the pipes by kicking them, we don't fix that kind of thing, we'll fix it for $350 something, we said no & he left!! We called Amn Home Shield about this outrage & Third Gen had reported to them that our leaking pipe issue was because someone had kicked them in!! We demanded they n eve send Third Gen to us again & to Please send another plumbing company out to help us, which they did, ******* ********* but because it's now the weekend, it'd be Monday at noon before they could come. Meantime we knew we couldn't wait 2 more days. I bought a new Kitchen Sink Faucet at ******** they recommended a plumbing company. We paid for a weekend repair, the man put the new faucet in, & with the attached new line, it was Fixed. And that t check stated all your other pipes under there are in Good Condition. The total cost for all this was $242.49. I called Third Generation to speak to Mgr Omar's to inform him of all this. Omar said "well we had 2 techs out there for faucet & leaking issues & they both said the same thing, vandalizm. I said but even We knew & could See there was no vandalism & the independent plumber said there's been no vandalism & that faucet handle broke off from age maybe but how can you have excessive force when it was simply turned on as usual. Omar just held to what his tech's told him. He said he told Amn Home Shield not to send him to us anymore! I Had Already told Amn Home not to send Third Gen to us again!! We had to get this problem fixed on our own because our kitchen cabinet & flooring was deteriorating. We called to cancel the Mon appt with Sigmond Plumbing since we had gotten our issue fixed. Please let us hear from you. Thank You, ***** *******
 

Desired Outcome

Refund for at Least the cost $142.50 for the plumber who fixed our issue, if not for the total cost of $242.50
 
 
Third Generation Plumbing and Mechanical Co., Inc. Response

05/16/2018

BBB CASE #XXXXXXXX -COMPANY REPONSE FROM THIRD GENERATION PLUMBING 5/16/18: Our service plumbers responded to (4) American Home Shield (AHS) work orders between 4/13/18 and 4/20/18 for various leaks and equipment failure. Issues found for each work order: #1 - 4/13/18 Work order #XXXXXXXX for leak in ceiling - Tech found leak was from their roof carport canopy, not a plumbing issue, and transferred call back to AHS. #2 - 4/16/18 Work order #XXXXXXXXX for ceiling leaking in laundry room - At the time of service the Tech found no pipes or valves leaking in the laundry room. At kitchen sink, the Tech found the studer vent under the sink had been removed completely. No other mechanical failure to equipment was found. #3 - 4/18/18 Work order# XXXXXXXXX for valves leaking in bath tub - Tech found and replaced hot & cold stems and two (2) handles in the hall bathtub. Our Tech found no mechanical issues or leaks with the water heater or master bath shower faucets or valves. #4 - 4/20/18 Work order# XXXXXXXXX for broken kitchen faucet - Upon arrival, Tech found the kitchen sink faucet broken on the hot side, and the drain lines under the sink had been broken. It was determined that excessive force was used. Pictures were taken of the abuse to equipment, and it was reported to AHS warranty. The warranty company denied the customers claim. Third Generation is a sub-contractor for AHS warranty, and cannot control any decisions made by the warranty company to deny a customer's claim. Our company is in no way responsible and finds this customer's claim to be not valid.
 
 
Complaint Type: Problems with Product/Service
Status: Answered
 
 
 
 
Charged for valve stem repair to only find out 3 months later they didn't change it or find the real problem 9-18-17 ERII came and did a service call. Documented no mechanical failure, low on 410, did leak search, repaired leak at valve stem. Charged system, cooling with .22% split. However 3 months later we began having the same issue as we were having. After calling the company to see what we needed to do and questioning the valve stem even being replaced by the technician they responded "so you are telling me you would rather be charged the full amount than what you were charged, we have to put something on their for the warranty company." Decided to find our own company who did confirm that the valve stem was not replaced and that the leak was in the coil which was right in front. However when ERII came it 5 pm and was in a hurry to get done. Never took it apart to actually see what was going on like the new company did, yet I paid for it.
 

Desired Outcome

Want a refund for what was charged for services since they did not do an adequate leak search to find problem and never replaced valve stem, in which we were charged for both.
 
CW
Third Generation Plumbing and Mechanical Co., Inc. Response

12/27/2017

COMPANY RESPONSE 12/27/2017: THE AIR CONDITIONER ISSUE WAS CORRECTED AT THE TIME OF SERVICE (9-18-2017), OR FREON ADMINISTRERED WOULD HAVE LEAKED WITHIN DAYS. THE CUSTOMER PAID HIS WARRANTY SERVICE FEE (REQUIRED UNDER HIS SERVICE CONTRACT) AND $60.00 FOR FREON THAT THE WARRANTY COMPANY DID NOT COVER. THIRD GENERATION STRIVES TO SATISFY CUSTOMERS, BUT THIS ISSUE IS WITH THE PERSON'S WARRANTY COMPANY, NOT THIRD GENERATION AC.
 
anonymous user
Customer Response

12/28/2017

(The consumer indicated he/she DID NOT accept the response from the business.) The company keeps saying that they fixed the problem but they didn't . There Technician told me I had a slow leak and that he was unable to find it so he said he had to put the value stem on there so I wouldn't have to pay the full amount of bill. Three months later I had a new company come out and they found the leak which was in the evap coil which was covered by warranty. The new company also told me that the value stem wasn't replaced and that they lied not only to me but to my insurance company which if the work wasn't performed then I'm my book that's Fraud. When I called back the gentleman told me that it was unprofessional to have another company come and check there work and told me that they would not come back out to check there work that was only three months old he told me I got what I got and hung up on me to me that isn't very good customer service and I'm sure if they did this to me then I'm sure there are other people who have been taken by this classless company who doesn't stand by there work or untrained employees.
 
CW
Third Generation Plumbing and Mechanical Co., Inc. Response

01/04/2018

1-4-17 SECOND COMPANY RESPONSE: AS PREVIOUSLY STATED, IF THE REPAIR WAS NOT MADE, FREON THAT WAS ADDED WOULD HAVE LEAKED COMPLETELY OUT WITHIN DAYS OF THE REPAIR ON 9-18-17. THIRD GENERATION HAS NOT DONE ANY FRAUDULANT WORK AS ACCUSED BY THIS CUSTOMER.
 
 
Complaint Type: Problems with Product/Service
Status: Answered
 
 
anonymous user
 
Technician did not include diagnosis of downstairs AC in report to home warranty and company unwilling to amend report I contacted American Home Shield 4/7 due to upstairs A/C unit not cooling and downstairs unit leaking water into air return. Initially did not receive call to schedule repair so I reached out to 3rd generation 4/10. Technician Austin was sent 4/13 & poured solvent in upstairs drain line. He said if not resolved to call him back. He also looked at downstairs unit air return & found a significant amount of water pooling in the back. Said he did not have mastic in his truck and would let the office know to schedule someone to come out to complete the repair. I waited a couple weeks and finally reached out to them. Austin was sent out the same day 4/28 & repaired downstairs air return with mastic thinking that would solve the water pooling problem. 5/2 I called 3rd Generation because upstairs unit was still not cooling and downstairs unit still had water in air return & mold was forming even though it was being dried up regularly. I was told I needed to contact AHS in order for them to send Austin out again. I immediately called AHS 5/2. 5/3 3rd generation called to schedule appointment for Austin to come back out. 5/5 Austin came back out to the house and said the coils needed to be cleaned because there was ice forming on them and that was what was causing the water leaking into the downstairs air return and upstairs unit there was nothing said about it other than continue to clean the drain line out. During one of these visits Austin charged the downstairs unit with Freon, but said he would not place it in the report. I scheduled a second opinion 5/5 with another company who came out 5/19 and diagnosed the upstairs compressor as needing to be replaced due to overheating and the downstairs unit as having coils that are leaking Freon which is what was causing the ice to form on the coils. Second opinion also found Freon pressure to be extremely low in the downstairs unit even though it was just recharged. 5/19 I called AHS to schedule 3rd generation to come back out to have them file the correct paperwork. 5/22 I was contacted and Austin came out 5/24. He agreed with the second company who came out after checking the Freon levels in the downstairs unit and taking the sides of the air handler off and inspecting the machine further. He said he would put paperwork in for both units to be repaired #1 the upstairs needed a new compressor, #2 the downstairs needed new coils, but due to the age of both machines it would be worth it to receive a "cash-in-lieu" of repair. 5/25 received call from AHS saying they only received a diagnosis for upstairs saying the coils and compressor were bad, but the downstairs unit was cooling. I told them the coils were leaking Freon in downstairs unit. I was told they would reach out to the company for further clarification. After waiting approximately 1 month I reached out to AHS and 3rd generation. I spoke with office manager Katie who said she has nothing further to say to me and that they have plenty of business and basically, she didn't need me. I was told Omar another supervior would call me back but never did. I called later in the afternoon and was hung up on. Omar called me at ****, would not allow me to speak, kept speaking over me. When I asked if I would be able to speak he said "No, the purpose of this call is to end the conversation" and promptly hung up on me. I have NEVER been treated in such an unprofessional way by so many people in one company and all because the technician did not complete the paperwork correctly for the home warranty company to work with me. I am at a loss and have never experienced anything like this before
 

Desired Outcome

I am asking Third Generation to correctly submit the paperwork for A/C downstairs. Serial number for outside unit **********, inside unit **********. The home warranty company cannot move forward until they submit correct paperwork that addresses the Freon leaking coils in the downstairs unit which was causing mold to develop due to ice forming on the coils. Austin told me as we stood in my garage that I definitely have a coil which is leaking freon in the downstairs unit AND the compressor was bad for the upstairs unit. He said the second opinion I had was 100% correct. He said he would submit paperwork for AHS to be able to offer cash-in-lieu of repair. I am not sure if this company is actively trying to falsify their records because I had another company install my new A/C units, but I feel as though I am being treated as an enemy when I have done nothing but be respectful and given them plenty of time. I am not asking the company to pay me or refund me any money, only to do the right thing by amending their report to match what Austin said to me while at my home.
 
AC
Third Generation Plumbing and Mechanical Co., Inc. Response

07/25/2017

THIRD GENERATION PLUMBING & MECHNICALCO., INC ***** ********* **, ***** FL ***** PH: ***-***-**** JULY 24, 2017 TO: BETTER BUSINESS BUREAU **** ********* ** ********** FL ***** FAX #***-***-**** RE CASE # ********, (REF#*-*******-*********-***) ****** ********, **** **** ***** **, ********* FL ***** RECEIVED 7/21/2017 COMPANY RESPONSE TO COMPLAINT: On 5/19/2017 American Home Shield (AHS), home warranty for this customer, sent Third Generation Plumbing & Mechanical Co warranty work order #*********. The warranty work order stated it was for service to an Upstairs - 2nd floor Air Conditioner system only. The warranty work order mentioned no other unit to be serviced. Our service technician was sent to repair/diagnosis this 2 floor upstairs unit only. While on site, the customer asked our technician to look at her other AC unit downstairs, which was not on the warranty work order from AHS. No diagnosis could be made to the downstairs AC unit as we were not authorized by AHS to service this AC. Our Service Manager called in diagnosis for the Upstairs -2 unit only, as per the warranty work order authorization. The customer was told via phone call several times, she needed to place a warranty service work order with AHS for the downstairs unit, or it could not be diagnosed for repair. On 7/12/2017 Third Generation received an email from AHS stating the customer took a cash out for services on warranty work order #********* for the 2 upstairs AC. This meant the Third Generation was no longer involved in the service call, the customer was pursuing another avenue for repair. The customer, per her phone call to our office, stated she had a "friend" Install two new AC units and was pursuing reimbursement to AHS for both units. Our office staff told her we only were responsible for diagnosing one unit on the warranty work order. The customer called us over, and over requesting we change our diagnosis placed to AHS so she could get reimbursed for the downstairs AC install. We explained to this customer several times that Third Generation was only authorized by her home warranty to diagnose the one upstairs AC unit and the notes in our system, given by the technician reflect only one unit. This customer has called repeatedly, threatening, and requesting Third Generation to falsify its records so she can collect from AHS. Our Service Manager, via phone, told the customer we had no intention of falsifying records for her or any customer. Her problem was with her AHS warranty contract, and not to continue calling us. Our Service Manager contacted AHS and told them what this customer was trying to do. After further research, it is apparent that no permits were flied with ************ County for the two new AC installs, and we have made the county aware of it. Third Generation is an honest minority owned business and would never falsify records for any customer and, never Jeopardize its business contract with AHS or any contract it has. ATTACHMENTS: AHS SERVICE W0#********* *-**-** EMAIL AHS SERVICE WO#*-**-** STATUS EMAIL
 
anonymous user
Customer Response

08/01/2017

(The consumer indicated he/she DID NOT accept the response from the business.) I have never made any threatening comments to anyone while trying to resolve this situation. I had a licensed, insured, REPUTABLE company install my new unit, not a "friend". I have contacted the home warranty and they said this was the third recall on a work order from April that DID include the downstairs unit and there was NEVER a diagnosis for the downstairs unit listed in their system. For this reason the home warranty company continued to reach which out to the company on my behalf for an official diagnosis but the management team has already made up their mind about how I am supposedly a horrible person and to be treated as such. They have no regard for the frustration this company has caused me over the last few months. I have treated everyone with more respect than I have been afforded and can't believe they can treat a woman with such disrespect as if I am a second class citizen and do not deserve to have a meaningful conversation with their supervisor. I have never been treated in such a disrespectful manner and hope they never take advantage of another woman.
 
AC
Third Generation Plumbing and Mechanical Co., Inc. Response

08/04/2017

THERE IS IN NO WAY THIRD GENERATION IS RESPONSIBLE FOR THIS PERSON'S PROBLEM AND CANNOT RESOLVE THE ISSUE SHE HAS WITH HER HOME WARRANTY, AMERICAN HOME SHEILD (AHS). ALL THE FACTS HAVE BEEN DOCUMENTED IN THE PREVIOUS RESPONSE. WE STATE AGAIN THAT WE WILL NOT FALSIFY RECORDS FOR ANY CUSTOMER. HER ACCUSATIONS AGAINST OUR COMPANY SHOULD NOT BE CONSIDERED BY ANYONE VIEWING THIS CASE.
 
 
Complaint Type: Problems with Product/Service
Status: Answered
 
 
anonymous user
 
Company installed a water softener at my house and broke a valve for water main. now charging money to fix main they broke ON 06/16/17 (order #******) Joe and another technician at 3rd generation installed a water softener on the side of my house (for $650). They shut off the water to the house as well as the reclaimed water/sprinkler. They completed the job and turned the water back on to the house. However, they left the water off to the reclaimed system for some reason (which I didn't discover until 06/28). I called on 06/28/17 when I noticed my sprinklers hadn't turned on for a while and my grass was beginning to brown. A new technician (Travis) came out 06/29/17 and turned the valve, for the reclaimed water, at the shut off and noticed it had been broken off. He then turned the reclaimed water back on at the street and the main shut off for the reclaimed water began gushing water. 3rd generation says its going to cost $450 to fix this. This main shut off had absolutely no leak prior to the install date of 06/16/17. Clearly 3rd generation broke the shut off and decided to just leave the water off at the street level so that I wouldn't notice the water gushing out of the shut off. I strongly believe that a technician for 3rd generation broke the shut off valve when installing the water softener and tried to cover it up by leaving the water turned off at the street and choosing to deny they touched the valve. Since 3rd generation broke the valve they should repair it. This is not the first time 3rd generation has broken something on one of my jobs. First job they nicked a water supply pipe with a sawzall and did a quick patch to repair it. On a second job the technician cut through a live wire, yet again with a sawzall, and I had to call an electrician to repair said wire. I don't mind that they've broken the valve, I just want them to fix it and not charge me since there wouldn't be anything broken had they not broken it during the last job.
 

Desired Outcome

I strongly believe that a technician for 3rd generation broke the shut off valve when installing the water softener and tried to cover it up by leaving the water turned off at the street and choosing to deny they touched the valve. Since 3rd generation broke the valve they should repair it. This is not the first time 3rd generation has broken something on one of my jobs. First job they nicked a water supply pipe with a saw and did a quick patch to repair it and on a second job the technician cut through a live wire and I had to call an electrician to repair said wire. I don't mind that they've broken the valve, I just want them to fix it and not charge me since there wouldn't be anything broken had they not broken it during the last job.
 
JF
Third Generation Plumbing and Mechanical Co., Inc. Response

06/30/2017

COMPLAINT # ******** 6/30/17 RESPONSE FROM: THIRD GENERATION PLUMBING & MECHANICAL CO ***** ********* *** ***** ** ***** On 6/5/17 Third Generation Plumbing Co. completed sanitary re-piping in 2 bathroom groups for this customer. On 6/16/17 we installed customer's supplied water softener. On 6/29/17 our service technician responded to a call from the customer to his home. Upon arrival, the technician looked at the irrigation piping and found the outside 1" PBB Backflow valve leaking. At no time during any of Third Generation's visits did our service technicians have any reason to touch the PBB Backflow when doing the bath re-pipes and water softener install. The age of the PBB Backflow is approximately 20 year old. The leak was coming from the top bonnet. Due to the age, the part is no long available, and the unit is not up to plumbing code. At no time did any of our techs shut off or turn on the existing PBB Backflow to work on the water softener system. It is part of the irrigation system, not the domestic water. Our technician gave the customer a fair price from our pricing book of $475, with a $50 customer appreciation discount, to make repairs to the PBB Backflow. Since Third Generation values this customer's relationship, management would like to offer a further reduced price to $400 to make the repairs in an effort to help resolve this issue.
 
anonymous user
Customer Response

06/30/2017

(The consumer indicated he/she DID NOT accept the response from the business.) The account provided is inaccurate for multiple reasons. Firstly, on 06/29/17, when Travis the technician came out to assess why the sprinklers/reclaimed water wasn't working, the PBB back-flow valve was not leaking. The hand wheel (gate valve) was broken. When he turned the water on, at the street, the gate valve leaked and was clearly the source of the problem. Secondly, Third generation appears to allege that there is no reason for them to turn off the water to the irrigation system when installing a water softener, and therefore, they must not have turned it off. Travis provided a contradictory view and stated that it is Standard Practice to shut off the water to the reclaimed water, as well as, the water to the house, since you can't be sure where the pipes are leading. He said they (the previous technicians) probably turned both waters off to be certain. Apparently, third generation asked Joe (the technician that installed the water softener on 06/16/17) if he touched the shut off near the house and he said no. However, at no point did they bother to ask the other technician that was on the job if he had accidentally broken the valve. This is a pretty big question since he is the one who actually shut the water off and turned it on. Maybe $400 is a fair price to fix the problem had the problem occurred naturally but it definitely did not. There must be a pretty clear reason the technician(s) intentionally left the water off at the street when they left. The valve got broken accidentally and it gushed water when the reclaimed water was turned back on. Obviously, the water was left off to conceal the fact that the valve was broken. Moreover, if third generation management wants to work out a fair rate, perhaps the manager, Omar, could return one of my many messages and actually discuss the issue. I have given them quite a bit of business and had other jobs lined up with them already but if this is how you treat loyal customers, I'll take my business elsewhere.
 
JF
Third Generation Plumbing and Mechanical Co., Inc. Response

07/13/2017

7/13/17 --2ND RESPONSE BBB CASE # 67370290 Third Generation Plumber is in no way responsible for this customer's 20 year+ outside irrigation PUB Backflow system issue. Our technician verified he had no reason to touch it during the inside repairs we completed to a tub, water softener and bath re-pipe. After the customer's complaint, we returned to the site, diagnosed, and offered a fair price to repair the PUB backflow and even discounted the price further. Third Generation has no other resolution to the issue we did not create, and feel no further discussion is needed. The customer can always go to another vendor for 2nd opinion and repair.
 
anonymous user
Customer Response

07/19/2017

(The consumer indicated he/she DID NOT accept the response from the business.) Third Generation Plumber is in no way responsible for this customer's 20 year+ outside irrigation PUB Backflow system issue (Firstly, if you didn't install the system, please don't guess the age. Secondly, there was absolutely no issue with the system prior to third generation breaking the valve). Our technician verified he had no reason to touch it during the inside repairs we completed to a tub, water softener and bath re-pipe (Once again third generation has failed to ask the second technician on the job why he turned off the water, since he was the one that actually shut off the water, and is instead relying on the testimony of a single technician (Joe) that did not turn off the water. Additionally, third generation is misstating the facts yet again. The water softener was not installed "inside". Third generation shut off all of the water to the house as well as the reclaimed water (as they have stated is standard procedure) in order to bypass the main shut off and install the water softener outside of the house - near the shut off. Clearly third generation broke the valve for the reclaimed shut off when doing the water softener installation and chose not to turn the reclaimed water back on in order to conceal this fact). After the customer's complaint, we returned to the site, diagnosed, and offered a fair price to repair the PUB backflow and even discounted the price further (a fair price to repair something that you broke is free of charge). Third Generation has no other resolution to the issue we did not create, and feel no further discussion is needed. (Again, third generation is the direct cause of the issue and should feel obligated to right the wrong) The customer can always go to another vendor for 2nd opinion and repair. (Clearly. Thanks for breaking my system and not standing behind your work. At least now other customers will know what a shady business they are getting involved with if they call you)
  • Photo of Richard B.
    Richard B.
    Saint Petersburg, FL
    22 friends
    4 reviews
     
     
     
     
     
     
    11/20/2015

    Third Generation Plumbing was referred to us by our warranty company.  I read the previous reviews and was somewhat skeptical.  Joe came out to do the initial estimate, and was very thorough in his explanation of the work necessary and the process of the repairs.  Omar, at the office, was very timely in addressing all of our questions in a very professional manner.  Joe's crew arrived on time and very very courteous..  All work was completed on time, and passed a very rigorous inspection from the City of St Petersburg inspectors.  The work was completed on budget without any hidden costs.  Very impressed with the company and all of the employees that I had contact with through this extensive repair. I highly recommend that you consider this company for plumbing repairs.

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    Jamie S.
    San Francisco, CA
    0 friends
    1 review
     
     
     
     
     
     
    3/25/2020

    I place a maintenance order with my landlord for a non working disposal. My husband, unaware of this fixed the problem prior to leaving work the morning of the plumber showing up. So when he arrived my disposal came on and he took a photo of the item my husband had already unlodged. I ended up getting a bill for 151.00 for something this guy didnt even do. He did nothing to warrant anything other than a service fee for showing up. I reached out to the company and was told "it is what it is". The owner lacks professionalism and his staff member lacks integrity for owning something he didnt do and they should be ashamed. Karma is in the form of COVID 19 for some business owners and this should be one of them....

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    Allison J.
    Brandon, FL
    0 friends
    1 review
     
     
     
     
     
     
    3/24/2020

    AVOID THIS COMPANY AT ALL COSTS! They don't even deserve one start. The MOST rudest, sarcastic unprofessional office staff. We had an appointment scheduled for today which was made on March 11th. At that time I was informed they could not give me a window of time because they don't do their schedule out that far but I would receive a phone call on March 23rd to give me a window of time. I didn't receive a phone call but received a text at 7:43 am this morning stating a technician was on their way. I didn't hear the text message come through. I received a call at 8:02 am from Katie who said the technician lived 5 minutes away and is on his way. I told her that I didn't even know if my tenant was home could she please give me 30 minutes she didn't really agree she just said he's on his way. By the time my tenant got to the house she found a note that said sorry we missed you. I called back and talked to Katie who was very sarcastic and argumentative. I explained the situation she said they would have NEVER made the appointment without a time window and they have GPS trackers on the vehicles and he was there for 37 minutes and kept repeating that in a mocking laughing tone. I asked her what time he got there and what time he left and she wouldn't tell me she just kept laughing and repeating herself. I asked her to talk to her manager and she said "This is your lucky day I am the manager". She finally hung up on me. I called back and asked to talk to her manager and she got a guy named Omar on the phone who said he was the service manager. He said he wouldn't charge me the $75 for the missed appointment -- I said well great because I didn't know what time they were even coming. He said as a courtesy he would schedule from 12 -4 today I asked if I could have a 30 minute phone call he said he couldn't guarantee it -- granted the first time they came out I did get a 30 minute phone call. I was texting my tenant asking if she was available and he said I need to to know right now you have 3 seconds because we have lots of people waiting -- my phone conversation with him was 8  minutes -- that included the wait time for him to come to the phone. He wouldn't let me explain how rudely I was treated by Katie. I asked if I could get the name and number of the owner he said "the buck stops here either you schedule the appointment now or I am cancelling the appointment." He kept talking over me and being super argumentative. Needless to say, I don't want them back out at my house. Looking back at the time that my tenant texted me to say she got back to the house and the times that Omar gave me for the time the technician was supposedly there the times don't match -- the technician wasn't there that long. In a time where there is a lot going on in the world don't give you money to small businesses who don't appreciate their customers -- this is one of them.

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    Kathy E.
    Overland Park, KS
    0 friends
    10 reviews
    4 photos
     
     
     
     
     
     
    10/14/2019

    Terrible service!  The home warranty company needs to drop them!  First they gave a time 12-4.  Didn't show up until well over 5 pm when their office was closed and I couldn't get a hold of anyone!  Then he shows up late.  There's an invention called the telephone, learn to use it!  Second he flushed the toilet a few times and ran water..  saying it worked itself out.  Less than a week later, nope it's backed up again.  Call them to come fix the issue and they say NO! Call the warranty company back!  Apparently after being in business over 40 years, this company has decided it doesn't care anymore!  And their reviews prove it!  I do not recommend them, and if your warranty company wants you to use them, say NO!  Save yourself the trouble and money!

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    Gary Z.
    Arlington, VA
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    2 reviews
     
     
     
     
     
     
    7/15/2019

    Tech came to the house, started diagnosing my hot water issue, but then laughed at my wife and walked away when she asked him a question about the hot water heater.  He wouldn't give me his last name (Joe), so I sent him away.  Called Omar at HQ, and he didn't want to hear my complaint and then hung up on me.  American Home Sheild should be ashamed to have them on their list of techs.

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    Karen L.
    St. Petersburg, FL
    0 friends
    4 reviews
     
     
     
     
     
     
    10/25/2019

    I wish I could give 0 stars this is the worst company in the world. AHS should drop this company . Omar is the biggest jerk I have ever talked to . He is in the wrong business and he needs to learn customer care not tell them if they call they will be blocked. The owner should read these messages and take care of them. I told AHS this also and I will never let them in my house again. This company needs to hire people who know what they are doing.

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    Renee S.
    Seminole, FL
    0 friends
    3 reviews
     
     
     
     
     
     
    5/6/2019

    Company sent tech who had no knowledge of why kitchen faucet hose leaked.  Made incorrect statement to American Home Shield Warranty who denied warranty.
    Technician represented he would install exact same fixture for stated price (high). Agreed and paid. Then installed smaller faucet and shorter hose which is not adequate. Company has refused to address issues and staff rude.

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    Larry L.
    Valrico, FL
    0 friends
    7 reviews
     
     
     
     
     
     
    5/27/2019

    I would never recommend this company.  I had a complete a/c system installed about a year and a half ago. After the installation,  I had to call them back out over 10 times. AC was not cooling.  Still to this day, I am having issues with the system.  It is off of warranty now and I have to pay if someone comes out. My advice to anyone,  stay away from this company.

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    Jim B.
    Clearwater, FL
    0 friends
    9 reviews
     
     
     
     
     
     
    4/10/2019

    Total joke. The ONLY way this sad company stays in business is because they contract with American Home Warranty, which is also a joke. They came to fix a couple serious plumbing and ac issues and actually made the issues worse. They left a mess and damaged my house. When I called them to complain the owner screamed at me calling me every name in the book and threatened me. Sylvia is the customer service rep. An absolute train wreck of a company. Shockingly bad service.

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    Kyle S.
    Tampa, FL
    0 friends
    3 reviews
     
     
     
     
     
     
    10/18/2019

    If I could give the Third Generation Plumbing and Mechanical Company negative stars I would.  They came out to my house as a result of a home warranty claim I made through American Home Shield for a leaky faucet in my tub which should have been a $75 copay and they handle the rest.  They installed new rubber washers which stops the leaky faucet and say a valve needs to be replaced and that they they must go through the tile in the front of my shower to replace said valve.  The home warranty doesn't cover going through the front and their charge ruin my bathroom tile and replace the valve would be $850.  However, there is rear access to the pipes through a closet (see images below) which could have been used and wasn't to replace the valve (which would have been covered under the home warranty).  I called to alert them that there is rear access to the pipes and that while they fixed the leaky faucet they caused some damage to where if the shower was turned on, the faucet also ran I was told I would be called back by a supervisor.  A week later I called again and asked why I wasn't called back.  I also asked them to come fix the shower head.  I was instructed that if I didn't pay the $850 they would not come back out to correct the issue they created.  I wound up having American Home Shield send out another contractor - Kintex Plumbing (ask for Plamen) who solved the issue within an hour of arrival - and who didn't have to go through my tile to make the corrections.  I highly recommend you run from the dishonest workers at Third Generation to the plumbers at Kintex.  I gave Third Generation every chance to correct their errors and let them know well in advance that this post would be the result of their actions.

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    King I.
    Tampa, FL
    0 friends
    28 reviews
     
     
     
     
     
     
    3/14/2019

    Terrible! Lazy plumber who did nothing but flush the toilet. I'd never use them again.

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    Kacey F.
    Spring Hill, FL
    130 friends
    1 review
     
     
     
     
     
     
    9/7/2018

    Literally the worst customer experience I have ever experienced. I work in customer service and give a lot of room for error knowing that things happen but this was so bad I felt compelled to leave a review.

    My upstairs AC Unit is not working correctly so we had someone scheduled to come out by 12pm. When they called to make the appointment I told them I wouldn't be home before 9am, no big deal, they said they'll be here between 9am and 12pm. This was scheduled 2 weeks in advance. I call at 11:50 because no one has called to tell me that they are (or aren't) coming. The lady on the phone tells me that they got caught up in another job that took too long so they can't make it to me until 2pm. So they knew they would be late and didn't tell me! I respond, obviously upset, that I took the morning off work to be here during the allotted time and I'm leaving by 12:45 so I need someone here to get this fixed. She tells me I'm being upset for no reason! NO REASON?!?! I TOOK TIME OFF FOR YOU TO NOT SHOW AND NOT CALL!! I then get a very condescending manager on the phone that tells me my appointment was from 10-2pm. If it was, that is not what I was told when speaking to them and what was confirmed (I have proof of time). She tells me they don't do appointments from 9-noon only 8:9:30 or 10-2. I asked why only 8-9:30 and she replied that it was for the people that can't do a 4 hour window which they offer from 8-noon, 10-2, etc. So I said so you do offer appointments that go to noon?! Her slip up! She responds, ma'am have you been listening to me, I've told you 5 times that we don't do 9-noon. SERIOUSLY. My appointment was 8-noon but I couldn't be there until 9 so they confirmed 9-noon. Don't act like I'm making this up by telling me you don't do that appointment time when you do and you just got busted trying to cover your ass! She then tells me to find another company because I'm not worth the hassle.

    Don't know what kind of crap customer service training you all went to where it's okay to tell clients they aren't worth the hassle. But i'm sure it's because you screwed up and got called out on it. Clearly by the reviews here many of your customers feel YOU aren't worth the hassle.

    Oh! Not to mention they lady originally put me on hold and when someone answered I gave them my address and what was going on. They guy responded he was a customer too waiting to speak to a manager. They conferenced us to the same line and I gave my personal information out to some random person!

    TERRIBLE.

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    Evelyn C.
    Saint Petersburg, FL
    0 friends
    2 reviews
     
     
     
     
     
     
    2/18/2019

    I wish I could give a zero star.  Worst customer service with Katie at the main office. I was forced to use this company because of my home warranty plan, American Home Shield.  I had stoppage in the bathroom sink, Joe came out, ran the water, and said their was nothing he could do because there wasn't a complete stoppage.  He suggested that there may be built up in the main sewer line and said he had to come back another time pending approval from the warranty company. This first visit took a total of 5 minutes and he did nothing!!!
    During the follow up appointment, the draining was still slow. He decided to actually do some work and remove the drain trap. He removed some hair and the sink started draining well.  
    After Joe left my house, Third Generation Plumbing, Katie calls me and said she has to charge me another service fee.  This is outrageous, Joe did nothing the first visit and now they want to charge another fee!!!! He should have checked the drain during the first visit.  He did nothing the first visit! Wasted my time with a second appointment!!! and Now wants me to pay a second fee!!! Stay away from these people!!!

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    Dawn S.
    Brandon, FL
    0 friends
    3 reviews
     
     
     
     
     
     
    1/20/2019

    Terrible plumbing experience......if you are American Shield customer, don't let them assign this business for your repair.

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    Leonard B.
    New Port Richey, FL
    11 friends
    2 reviews
     
     
     
     
     
     
    2/15/2017

    Third generation came out to look at our broken air conditioner, scheduled through our warranty company.  The repairman found that the problem was a rusty coil had broken and Freon had leaked out. He told us that the unit appeared to never have been opened.  

    What the company told the warranty company was completely different; that the coil was damaged to to an acid wash without adequate rinsing. Where did this false statement come from I do not know.  Upon contacting Third Generation again they stated that it is company policy to never change their diagnosis after they have reported it to the warranty company.

    Stay away from this company.  It appears they want to just collect the service fee than go on to the next problem.

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    Funnylady M.
    Tampa, FL
    190 friends
    6 reviews
     
     
     
     
     
     
    4/16/2018

    I believe the only reason this company gets business is because they get jobs dispatahced from American Home Shield.  They responded to a maintenace request to rental porperty I manage.  They did not address the issues reported and left the issues unresolved.  They snaked a toilet that was not backed up.  They adjusted the hot water temperature and there was no issue reported in reference to the water temperature.  I found it offensive when Omar questioned the tenants honesty about the situation and refused to acknowledge the techs did not address the issues reported.  They suggested to call in another work order to the home warranty company, for the issues they were just sent to address.  Wow, its amazing companies like this are still around and get business.

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    Andrea P.
    Saint Petersburg, FL
    11 friends
    1 review
     
     
     
     
     
     
    5/25/2018

    ThirdGeneration Plumbing came to fix a Fawcett in kitchen thru a home insurance company and made up a diagnosis that the handle broke because of EXCESSIVE FORCE! I'M the only one that uses the sink and its been slowly loosening for a few weeks until I couldn't use the hot water handle anymore...because the diagnosis ( total lie) was excessive force it wasn't covered! American Home Shield is sending another company...what scam artists!!!

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    Tj M.
    Lakeland, FL
    24 friends
    1 review
     
     
     
     
     
     
    12/23/2016

    Terrible plumbing company.  I was assigned through my warranty company.  I had a 12-4 appointment originally scheduled but got a call at 3:35 and said the plumber was running late and would be there by 5:30.  At 9:00 I finally get another call from the plumber saying he can still come.  I declined since I had three kids in bed.  I got it rescheduled for the following week.  It was an 8-12 appointment.  I got a call at 7:45 saying plumber would be to my house at 8:30.  Shows up at 9:30.

    When tech got there he "fixed" a couple of my issues (still now working properly) but one item was left outstanding because he didn't have parts on his truck.  It was to fix the drain stopper.  What plumber doesn't have parts to fix that?  He was supposed to call warranty to get approval and go get parts.  I waited week for approval and it finally got denied because the tech said it was damaged by "people" so warranty won't cover it.  They will not recode it and even told me to get a second opinion (this telling me to go elsewhere).  I wouldn't use this company if they were the only ones on earth.  This is third generation plumbing ad probably the last generation for them.  I need a negative e star rating.

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    Lola T.
    Sarasota, FL
    21 friends
    668 reviews
    225 photos
     
     
     
     
     
     
    10/14/2017

    I would not recommend. I had an issue with a pipe and my warranty company uses this company. What a joke they are! They are so difficult to even get an appointment with. The office staff are not helpful, even when I had the warranty company call them direct they put her on hold and never came back!  Then they wouldn't answer the phone when she called back...

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    J F.
    Tampa, FL
    0 friends
    5 reviews
     
     
     
     
     
     
    7/19/2017

    They will likely break as much as they fix and stick you with the bill to fix what they broke.
    I used them for 3 jobs.
    Here's what they broke...
    Job 1 - they cut through a supply pipe with a sawzall and water was gushung into the house. Luckily they shut off all the water and repaired the pipe. They also repaired a drain pipe and spilled oil or something that stained my tile grout. I was left with about $100 bill to clean the grout
    Job 2 - the plumber cut through a live electrical wire and nearly electrocuted himself.  I had to pay an electrician $100 to fix the wire.
    Job 3 - they broke a valve on the main shutoff  and told me it would be $500 to repair.

    I guess their idea of drumming up additional business includes breaking stuff while on the job and charging the customer to fix it.

    I would highly recommend avoiding this company unless you're prepared to pay for what they break.

    • Photo of Tara L.
      Tara L.
      Valrico, FL
      487 friends
      4 reviews
       
       
       
       
       
       
      6/30/2017

      We called this company 2 times to come out to fix our ac unit. First time they told us our thermostat was 10 degrees off and to  set it 10 degrees below what we usually would have had it. I then receive a $750 electric bill. We immediately call them to come back out, they told us we needed to change our filters. Guess what? We got another $750 electric bill. Seriously? How are you even in business? And they even had the nerve to charge us a service fee the second time around! DO NOT CALL THE COMPANY FOR ANYTHING. Biggest waste of money, time and stress. It is currently 85 degrees in my home.

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      Wayne L.
      Hudson, FL
      110 friends
      2 reviews
       
       
       
       
       
       
      10/3/2017

      If I could give them a Zero that would be the rating I give this company.  Do not call them for ANY service.  I have a pipe leaking under my house.  Plumber came was not able to get into the craw space through the opening.  Called to determine when they were sending another plumber and found out from my warranty company that the company LIED about what happened.  The company said the space was to small, the damage was caused by another company, and another access point needed to be made to get to the pipe.  This company should not be doing business when they provide false information to the warranty company stating I made these comments.  There are better companies out there that can do great work for you.

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      Jaynee H.
      St. Petersburg, FL
      0 friends
      5 reviews
       
       
       
       
       
       
      7/9/2017

      Not surprising to see others had similar experiences with this company, at least they're consistent, I guess. Had an appointment through my home warranty to fix a leaky faucet, they came out and told me that they couldn't simply change the part and would instead need to go into the wall to fix it. He estimated it would cost me 550$ out of pocket, with or without coverage from my home warranty. Thankfully I did not agree to this and decided to get a second opinion from a friend who then repaired it for 63$ in a matter of minutes. I don't know if the repairman was inept or if like another reviewer suggested, was just looking to come out to collect a service fee and not have to do any actual work. Not happy that my warranty company chooses to work with this business especially since it seems like they're able to get away with their practice due to the income they get from home shield.

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      Michael L.
      Tampa, FL
      17 friends
      2 reviews
      1 photo
       
       
       
       
       
       
      4/30/2018

      I had this company out through a home warranty company. They lied, misled, and tried to up charge me. Poor way to do business. Very annoyed to be treated this way all over $100 garbage disposal.

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      Missy S.
      San Jose, CA
      0 friends
      26 reviews
      4 photos
       
       
       
       
       
       
      6/5/2015

      Where do I even begin? If your home warranty assigns these jackasses to your plumbing problem, call them and tell them you want your case reassigned. It will save you a lot of frustration and headache.

      We had a blockage in our pipes that caused the toilets and tubs to overflow. We called our warranty company the night it happened and the next morning we were assigned to them. That's when the issues began.

      They gave us a four hour time slot of 8-12 12-4. My husband and I both work... No Saturday or evening times so my husband had to leave work. The guy who shows up at our house tells him that he doesn't have any parts on his van to fix the broken seal on the toilet. (I thought you were a plumber. Is your van full of puppies? Why don't you have basic parts?) Furthermore, after doing a 2 minute visual inspection (no I'm not joking. Literally eyes one pipe) he tells my husband that the blockage is on the city's end, not from our house, which means it's not covered. BUT for $224 he can fix it. Plus $75 service call. He didn't snake it, hydrojet it or even pretend to work on it. Just pulled that rabbit out of a hat and left with $75.

      So we called the city, they came out and snaked the line and ran a high powered water jet and fixed the blockage for FREE. $0. They city told me to call and get my money back because if he would have done his job, he would have found the issue.

      Rude, unprofessional and lazy. DO NOT USE.

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      Papa P.
      Tampa, FL
      0 friends
      1 review
       
       
       
       
       
       
      2/17/2018

      Worse, company ever!! They have been to my home 4 times in 3 weeks. As everyone else said, due to a warranty co, sending them out, they collected fee each time and it's been 2 weeks and I still have no a.c. in my home, an when does it take more than a week to get a compressor for a Goodman a.c.? I have guys come to my job. To fix units they  get parts within a hour. And like others I've call, 3rd generation,  and when I tried to tell them how can tell me what's broken such as the compressor without opening the a.c he started to get mad, an then when I repeated what the last tech said , he said that can't be , as soon as I said well that's what your tech said , he rushed me off the phone , and said when the parts get here , we let you know when we get time. I'm giving the short  version because  it's 91 degrees in my house. It's all about the money with them. 1 tech was understanding and nice. 0 office customer service.

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      Anthony M.
      Valrico, FL
      0 friends
      1 review
       
       
       
       
       
       
      10/16/2017

      The Plummer that came basically twisted the housing so bad when he inserted the shower cartridge he had to bang it in, the whole thing leaked worse that before. Then he said it would cost me several hundred dollars to fix because they have to cut out the valve and replace. I called and asked what they were going to do to fix the issue they caused, and said so sorry but not our fault. Stay away from this company, they refuse to stand behind their employees mistakes and will leave you with broken plumbing. Like others stated wish they had a zero rating.

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      Beth M.
      Dunkirk, NY
      1 friend
      4 reviews
       
       
       
       
       
       
      3/22/2016

      BUYER BEWARE!!!! this is the worst plumbing company I have EVER dealt with. The only reason they are even in business is because they contract with Global home warranty. Listen to all the other reviews and don't bother with this HORRIBLE company. On top of that their customer service is absolutely rude. DO NOT USE THIS COMPANY FOR ANY OF YOUR HOME NEEDS THEY DO NOT CARE!

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      Ron S.
      Tampa, FL
      11 friends
      3 reviews
      1 photo
       
       
       
       
       
       
      6/22/2017

      We had service provided by this company and I have to say the worst in customer service.   We had to pre-pay $225.00 for the service and they stated they would not start any work until they were paid which is un-heard of.  We pre-paid as we wanted the sink that was clogged to be taken care of.  After running a snake for 15 ft, the man told us that is all he can do!!   They do not guarantee their work because its Plumbing??   So we called to have Omar the "owner" we were told and set up an appointment to have him come out to analyze the concern and told mother it would cost us $3K to $4K to have the problem resolved however he need to call the city for some reason.   He told mother he would call her with a couple of hours, that never happened.    We will never use this company and I wish I had reach these reviews before calling them.

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      Kristine C.
      Oldsmar, FL
      14 friends
      84 reviews
      132 photos
       
       
       
       
       
       
      3/15/2016

      I had the same issue as everyone else.. We have a new home we have owned for 6 months. We have called these guys out with our Home warranty.. Before he did Anything he wanted his $100 check. The first time he came, he cut a hole behind our shower wall, told us we had mold and said he would be back on Monday.. After waiting All day. I finally called and they told me we never had an appointment. Last week I called them out again as my toilet and tub were backing up.. He again had to have his $100 first.. He looked at the toilet and said. I can't snake it. I don't have to tools.. Again we paid this guy for Nothing!!! We finally called Roto Rooter and they did the job right and in 20 minutes.

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      Cadi V.
      Wesley Chapel, FL
      164 friends
      1 review
       
       
       
       
       
       
      10/10/2016

      If i could give no stars i would. These people are so rude and unprofessional. The receptionist Katie had the nerve to tell me to calm down. They came out on friday and told me my water heater needed to be replaced. I believed them because i know nothing about water heaters. My warranty covered $595 and i had to cover $595. Before they came out to fix it my father in law came over and said it was our air handler not our water heater! They gave us false diagnosis to take our money that we dont have! Im so furious! Idk how these people sleep at night!

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      Elisabeth D.
      Tempe, AZ
      0 friends
      3 reviews
       
       
       
       
       
       
      1/20/2017

      If only I could give zero stars. One star is way too generous for this company. They were dispatched to my house yesterday via American Home Shield to repair our air conditioning unit. The technician spent 3 hours and could find no problem and said our unit was unrepairable and we would need a new unit. However, for some reason, the supervisor (who never has been to our house), decided that a part could instead be ordered to fix the problem. We have had 2 other opinions and both have said the unit needs to be replaced. After calling Third Generation and telling them our legal representative would be contacting them because of the contradictions in stories from all parties, the secretary said she could no longer engage in conversations with me because of my threatening legal action. We are in contact with our lawyer now who will be pursuing this. Stay away from this company if at all possible!!!!!! Never have had a worse experience than with this company.

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      Ray C.
      Tampa, FL
      0 friends
      8 reviews
       
       
       
       
       
       
      5/24/2015

      Terrible service, unprofessional at most times...zero business ethos. All told, used these guys for years...introduced by wY of home warranty company. Switched over to maintenance though them directly...bought a new AC unit had installed by them on investment property. Calls for service due to crappy workmanship...led to more calls. They demanded cod for maintenance on their failed install.

      Very disappointed with this group. Avoid if possible. Tried to address with "business staff" antics got more pronounced. If in Tampa, better, more professional groups can be had.

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      Keith B.
      Saint Charles, IL
      0 friends
      5 reviews
       
       
       
       
       
       
      2/8/2018

      Same story here as in all the other reviews. My home warranty company American Home Shield dispatched them to my home due to water backing up in my home. First time they left without doing anything because they could not locate the cleanout which is clearly visible in front of my family room window. To make matters worse the backup slowly went away by the time they arrived 8 days later after I had to wait several days for a rescheduled appointment after I waited several days before they acknowledged the pictures of the cleanout I was requested to email them. Everyone including the City who came out told me you need to get a camera in there and snake out the line but these jokers show up without a camera by which time the water backup has dissipated because the home has been uninhabitable and no water has been used. To make matters worse, the technician lies to me and says he will file a report with the warranty company stating he needs to come back with a camera and instead tells them there is no issue, so now I have a continuing problem and have to play the call the home warranty company again game.

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      Dana H.
      Oldsmar, FL
      103 friends
      20 reviews
      2 photos
       
       
       
       
       
       
      7/22/2017

      Third generation plumbing has been so wonderful to work with! They have been to our house SEVERAL times and the problem is always fixed correctly and fast! Ask for Rich, he is wonderful and very knowledgeable!!!! HIGHLY recommended them!!

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      John F.
      Saint Petersburg, FL
      0 friends
      1 review
       
       
       
       
       
       
      4/20/2016

      Don't use them.  They peg themselves as a "Christian Company" but are rude and condescending, made me out to be the bad guy because I was trying to explain our problem!

      Spoke with Katie Hernandez, there at Third Generation Plumbing.  What a nightmare (I'm only using the word nightmare because I don't swear!)  She actually hung up on me twice.  When I called back to let her know the call had dropped, she actually said..."no, I hung up on you!"  Called back, spoke to her supervisor who also blamed me for the issue.  

      BE SURE AND CALL YOUR HOME WARRANTY COMPANY AND FILE A COMPLAINT AGAINST THESE PEOPLE IF SOMETHING LIKE THIS HAPPENS TO YOU!  I'm a Real Estate Broker and Manage over 125 properties.  When Home Warranty Companies get more than two or three complaints, they quickly drop companies like this.

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      David D.
      Valrico, FL
      0 friends
      4 reviews
      1 photo
       
       
       
       
       
       
      4/30/2016

      Too bad I can't give a ZERO rating!  Third Generation Plumbing came to us through our home owner's warranty service.  We had a leak coming out into our garage, and the area behind that wall where the leak was located was the laundry room.  The technician showed up and looked at the leak, confirmed that we could see water leaking, and then went inside to look at the floor behind the washing machine.  Without bothering to move the washing machine to visualize the pipes behind the washing machine, he declared that the leak must be in the slab and we needed Leak Detection services ($350 minimum charge and not covered by warranty), which they don't provide, but they recommended a service partner of theirs to do the job.  That service partner couldn't schedule anything until the following Tuesday, more than 4 days away.  
      I called a different leak detection service to come out and that technician came out in 1 hour.  What he found was a leak in the pipe behind the washing machine.  How ridiculous is it to have the original plumbing company (Third Generation) not bother looking at the pipes behind the washing machine to rule out a leak there?  
      Don't bother having Third Generation plumbing come to your home.  They'll rip you off for $75 service call fee and not bother properly diagnosing the problem.  In fact, they don't do much at all.  The three words that can be used to describe them are: Lazy, incompetent, useless.

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      Greg H.
      New Port Richey, FL
      0 friends
      3 reviews
      1 photo
       
       
       
       
       
       
      9/20/2015

      If possible I would give them negative stars. Absolutely one of the most unethical bunch of incompetent, liars and very rude managers. Used them a few time due to Global Home warranty. Will speak of the latest and time time we will use them. Each prior time was equally as poor!
      We had pipe leaking from the water softner in the garage. As usual they were not on time. They as always ask for there $75.00 prior to looking at the job. Which is understandable. The tech says it will cost an additional $190.00 (and about 4 aditional hours labor to do it. IS HE SERIOUS!) above what the warranty company was covering. This was to move the water softner. I am not a licensed plumber, but 4 hours to cut 2 PVC pipes move the unit and put 2 PVC couplers back on? He said he qould need to come back. At this point, I called a differnt liscence plumber(Trinity Plumbing). He came over and looked at that day and said it would cost $120.00 to complete the job! Considering these other rips wanted a total of nearly $400.00. ($75.00 service call, $190.00 additional, and %135.00 form the warranty company. I truly believe these crooks are double charging. Very similar situation for water heater a few weeks prior. The overcharged on that occasion $400.00! Similar deal when we had the fix a pipe in  the kitchen sometime back. On a final note, when they were on that job we asked how much to run a water line to our Frig for the ice maker. Just a rubber hose teeded into the sink next to it. $335.00. Which Trinity Plumbing just did for $125.00 and he put in new shut off valve under the sink. BUYER BEWARE!

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      Stephanie H.
      Sarasota, FL
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      1 review
       
       
       
       
       
       
      9/19/2016

      I want to ECHO many negative reviews below.  I too was led to this company through my home warranty company.  The plumber came out to evaluate several issues and even for the simple things he did not have any parts with him which caused another 4 day delay before he could come back out.  In the meantime, my warranty company called to say the plumber completed his report saying he found bones in our disposal.  That was a total lie as I was with Travis, the plumber when he inspected the disposal, I turned it on and he took pictures of the water pouring out the bottom.  He never even put his hand down the disposal from the sink and never said anything to me about bones because there were no bones in there.  We have  never put bones down our disposal and I checked after he left and there was nothing in my disposal.  Because of his report, saying he found bones,  my home warranty company would not pay for it.
      Travis, the plumber returned today to replace some simple parts and I confronted him regarding why he lied.  At first he said he did not complete a report, then he said he heard a noise when the disposal was running........more lies.  

      I called First Generation  to see if they would retract his original report as he is now denying saying or finding any bones and they were very rude and did not offer any assistance to remedy the false information.  They told me to get a second opinion which I am now forced to do.  

      I still don't know why Travis would lie about this-the company would still get paid through my Home warranty company but he and I know he did.  

      I also agree with the below comment- office staff VERY RUDE!!  Stay away from this company!!

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      M F.
      Tampa, FL
      0 friends
      3 reviews
       
       
       
       
       
       
      5/16/2016

      If only negative stars were possible. They gave me the worst customer service experience I've EVER had. Do yourself a favor and listen to the reviews . The girl who answers the phone is lucky she hung up on me because I would have told her a thing or two about herself.

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        Brenda R.
        Riverview, FL
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        2 reviews
         
         
         
         
         
         
        4/24/2015

        Don't ever use third generation plumbing. Was suppose to do warranty work for a leak in bathroom. I took off from work to meet the worker. They showed up and took check claiming to come back but each time they called to reschedule . I got tired of getting jerked around and lied to so I called manager who was no help . Very unprofessional and liars !!! The warranty company was no help they said to wait until third generation send in their report before I can get another plumber out so now it's going on two weeks !!

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        Alyssa S.
        Las Vegas, NV
        13 friends
        114 reviews
        190 photos
         
         
         
         
         
         
        7/23/2012

         First to Review

        I do not recommend this company.    I wish yelp had ZERO ratings!

        We were a customer by way of our home warranty so that may be a reason they treated us they way they did, but considering they repeatedly tried to sell us their own HVAC coverage policy you would think they would have been a little more customer-focused.

        Appointments were made on days & at times that were convenient for them.   And even then, there were two appointments that were mixed up/confused & had to be re-made because we weren't on the schedule on the day originally scheduled.  This resulted in more missed work time & zero consideration from the company for accommodating later appointment times or Saturday calls.

        The quality of work for both HVAC and plumbing left me wondering if their employees were truly licensed.  The plumber created more problems than he fixed.  We had a leaky sink drain and after he worked on it, it wouldn't drain at all & then he claimed he would have to rip out the wall to figure out what was going on ($$$).  They tried to sell me a faucet for $200 and the same faucet at Home Depot is $20.  And they quoted a leak repair at $300 higher than another company that gave us an estimate.  The A/C guy that came out was quote/unquote "baffled".   This was also the same employee that walked through my front door sweating profusely complaining about the company (that he'd only worked at for 2 weeks) because they gave him a van that had no A/C, wasn't stocked properly & were "running him all over" with 5 appointments in one day.  Three times their employees walked off the job without repairing/fixing the problem which of course resulted in more missed work to meet them for appointments.

        The final straw was when they HUNG UP on my husband & when we called back were told "they were busy & didn't want to deal with us".

        Take your chances with any other company out there & you're likely to come out better than if you use these folks.

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        Kevin M.
        Dunedin, FL
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        3 reviews
         
         
         
         
         
         
        3/1/2016

        Total Scam artists! Lazy and inconsiderate. Read the following reviews if you need more justification.

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        Maria W.
        Plano, TX
        1 friend
        71 reviews
        3 photos
         
         
         
         
         
         
        10/13/2015

        We read the reviews after scheduling an appointment with Third Generation via our home warranty provider and panicked. Yikes these are all terrible!  We thought about cancelling but then the dispatcher called to say the plumbing guy was already on his way.  I have to say our experience was 1000% better than prior reviews.  John was the plumber/tech and did a thorough examination of the washing machine drain pipe that kept backing up and used a mechanical snake to break through the blockage.  He spent 2 hours and got through the pipe but discovered our older home didn't have a clean out and water was just accumulating in the ground.  He came back today to dig up existing underground piping in a hole waist deep.  He was totally professional and walked us through everything he was doing.  He came at 9 this morning and worked till 3 pm.  He'll come back tomorrow to finish up the job and bring additional parts.  It is a bigger job than anticipated - and not covered by our home warranty - but John worked hard all day and communicated throughout the entire process.  You can't ask for more and we're pleasantly surprised and pleased with the service provided.  I don't know about their A/C or Water Heater techs but John in their plumbing area rocks the house!

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        Kathy N.
        Odessa, FL
        0 friends
        3 reviews
         
         
         
         
         
         
        12/30/2012

        I had a similar encounter with this company.  The  plumber who came into my home attempted to over charge us for very simple repairs.   When confronted , he reduced the estimate by 150 dollars.   Use another company.  This company is dishonest and unprofessional.

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        Mary C.
        NC, NC
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        2 reviews
         
         
         
         
         
         
        2/3/2016

        I was sent this plumber by my home warranty company, 2-10 warranty. It was a terrible experience. I was told they would arrive between 8 and 12 am. At 12:10 I called because they had not arrived and I was told the window was 10 to 2, not 8 to 12, which was definitely not what was scheduled. The plumber finally arrived at 3:30 and could not have been more rude. He was arrogant and condescending and obviously did not want to do any work - just wanted the $75 service fee. He told me the leak under my kitchen sink was because the seal was broken between the sink and the countertop so the water was leaking out of the sink, and then "proved" it to me by spraying water through the gap. I said I didn't think that was the cause of the water under the sink and tried to tell him why, but he didn't want to hear it. He said I should not question him because he was a professional. Find somebody else to do your plumbing - this guy is terrible.