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My Complaint
My Home Warranty Company, American Home Shield (AHS) assigned Third Generation Plumbing (TGP) to check why my tankless hot water's breaker keeps tripping. I talked to TGP's tech on March 9, 2020 when he came to my home and instructed him to call the manufacturer for a diagnosis and determined without first calling the manufacturer doing the diagnosis that the unit needed flushed and that a service port had to be installed at my cost of $350 since it was not covered under AHS warranty terms. Since I am not a plumber, I agreed to the installation.
After the service port was installed on the 16th, the breaker still tripped. I called AHS the following week and they called TGP who informed AHS the port was installed and they were done at my home, they closed out the call. AHS assigned another plumber who came out, and did the proper diagnosis and determined a board needed replaced. When the tech told them the work TGP did, the manufacturer stated the units were designed without the service ports because in having one put on that flushing would cause damage to the unit.
When I called TGP on March 30th, they again told me I had to go through AHS. When I called them out for not calling the manufacturer and doing a proper diagnosis, they stated I was wrong that the in fact did. I called the manufacturer who stated they (Omar) did in fact call on March 23rd and the tech was NOT on site - THIS WAS 2 WEEKS AFTER THE INITIAL DIAGNOSIS of it being hard water and needing a service port installed!
On April 14th I called and spoke to the owner since TGP's office would not provide the number. The owner stated he was not aware and did refund the $350 however I still had to pay an additional $238 to properly plumb the unit to code. I filed a complaint with Florida's Department of Business and Professional Regulation (DBPR) as well as the Better Business Bureau (BBB) to state my experience.
Beware this company!!!
Florida Better Business Bureau Complaints
Complaints
Third Generation Plumbing and Mechanical Co., Inc.
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Years in Business: 25
BBB Rating
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15 Complaints
10/24/2019
Desired Outcome
Third Generation Plumbing and Mechanical Co., Inc. Response
11/04/2019
10/23/2019
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Third Generation Plumbing and Mechanical Co., Inc. Response
11/04/2019
10/04/2019
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Third Generation Plumbing and Mechanical Co., Inc. Response
10/08/2019
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10/18/2019
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11/02/2019
06/06/2019
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Third Generation Plumbing and Mechanical Co., Inc. Response
06/10/2019
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06/10/2019
Third Generation Plumbing and Mechanical Co., Inc. Response
06/11/2019
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06/13/2019
04/12/2019
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Third Generation Plumbing and Mechanical Co., Inc. Response
04/30/2019
01/23/2019
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Third Generation Plumbing and Mechanical Co., Inc. Response
01/24/2019
10/31/2018
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Third Generation Plumbing and Mechanical Co., Inc. Response
11/01/2018
Customer Response
11/01/2018
09/14/2018
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Third Generation Plumbing and Mechanical Co., Inc. Response
10/02/2018
Customer Response
10/08/2018
09/07/2018
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Third Generation Plumbing and Mechanical Co., Inc. Response
09/18/2018
Customer Response
09/18/2018
Third Generation Plumbing and Mechanical Co., Inc. Response
10/02/2018
Customer Response
10/05/2018
06/26/2018
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Third Generation Plumbing and Mechanical Co., Inc. Response
07/12/2018
Customer Response
07/17/2018
Third Generation Plumbing and Mechanical Co., Inc. Response
07/23/2018
05/04/2018
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Third Generation Plumbing and Mechanical Co., Inc. Response
05/08/2018
04/30/2018
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Third Generation Plumbing and Mechanical Co., Inc. Response
05/16/2018
12/21/2017
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Third Generation Plumbing and Mechanical Co., Inc. Response
12/27/2017
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12/28/2017
Third Generation Plumbing and Mechanical Co., Inc. Response
01/04/2018
07/19/2017
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Third Generation Plumbing and Mechanical Co., Inc. Response
07/25/2017
Customer Response
08/01/2017
Third Generation Plumbing and Mechanical Co., Inc. Response
08/04/2017
06/29/2017
Desired Outcome
Third Generation Plumbing and Mechanical Co., Inc. Response
06/30/2017
Customer Response
06/30/2017
Third Generation Plumbing and Mechanical Co., Inc. Response
07/13/2017
Customer Response
07/19/2017
Yelp Reviews
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Richard B.Saint Petersburg, FL22 friends4 reviews11/20/2015Third Generation Plumbing was referred to us by our warranty company. I read the previous reviews and was somewhat skeptical. Joe came out to do the initial estimate, and was very thorough in his explanation of the work necessary and the process of the repairs. Omar, at the office, was very timely in addressing all of our questions in a very professional manner. Joe's crew arrived on time and very very courteous.. All work was completed on time, and passed a very rigorous inspection from the City of St Petersburg inspectors. The work was completed on budget without any hidden costs. Very impressed with the company and all of the employees that I had contact with through this extensive repair. I highly recommend that you consider this company for plumbing repairs.
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Jamie S.San Francisco, CA0 friends1 review3/25/2020I place a maintenance order with my landlord for a non working disposal. My husband, unaware of this fixed the problem prior to leaving work the morning of the plumber showing up. So when he arrived my disposal came on and he took a photo of the item my husband had already unlodged. I ended up getting a bill for 151.00 for something this guy didnt even do. He did nothing to warrant anything other than a service fee for showing up. I reached out to the company and was told "it is what it is". The owner lacks professionalism and his staff member lacks integrity for owning something he didnt do and they should be ashamed. Karma is in the form of COVID 19 for some business owners and this should be one of them....
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Allison J.Brandon, FL0 friends1 review3/24/2020
AVOID THIS COMPANY AT ALL COSTS! They don't even deserve one start. The MOST rudest, sarcastic unprofessional office staff. We had an appointment scheduled for today which was made on March 11th. At that time I was informed they could not give me a window of time because they don't do their schedule out that far but I would receive a phone call on March 23rd to give me a window of time. I didn't receive a phone call but received a text at 7:43 am this morning stating a technician was on their way. I didn't hear the text message come through. I received a call at 8:02 am from Katie who said the technician lived 5 minutes away and is on his way. I told her that I didn't even know if my tenant was home could she please give me 30 minutes she didn't really agree she just said he's on his way. By the time my tenant got to the house she found a note that said sorry we missed you. I called back and talked to Katie who was very sarcastic and argumentative. I explained the situation she said they would have NEVER made the appointment without a time window and they have GPS trackers on the vehicles and he was there for 37 minutes and kept repeating that in a mocking laughing tone. I asked her what time he got there and what time he left and she wouldn't tell me she just kept laughing and repeating herself. I asked her to talk to her manager and she said "This is your lucky day I am the manager". She finally hung up on me. I called back and asked to talk to her manager and she got a guy named Omar on the phone who said he was the service manager. He said he wouldn't charge me the $75 for the missed appointment -- I said well great because I didn't know what time they were even coming. He said as a courtesy he would schedule from 12 -4 today I asked if I could have a 30 minute phone call he said he couldn't guarantee it -- granted the first time they came out I did get a 30 minute phone call. I was texting my tenant asking if she was available and he said I need to to know right now you have 3 seconds because we have lots of people waiting -- my phone conversation with him was 8 minutes -- that included the wait time for him to come to the phone. He wouldn't let me explain how rudely I was treated by Katie. I asked if I could get the name and number of the owner he said "the buck stops here either you schedule the appointment now or I am cancelling the appointment." He kept talking over me and being super argumentative. Needless to say, I don't want them back out at my house. Looking back at the time that my tenant texted me to say she got back to the house and the times that Omar gave me for the time the technician was supposedly there the times don't match -- the technician wasn't there that long. In a time where there is a lot going on in the world don't give you money to small businesses who don't appreciate their customers -- this is one of them.
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Kathy E.Overland Park, KS0 friends10 reviews4 photos10/14/2019Terrible service! The home warranty company needs to drop them! First they gave a time 12-4. Didn't show up until well over 5 pm when their office was closed and I couldn't get a hold of anyone! Then he shows up late. There's an invention called the telephone, learn to use it! Second he flushed the toilet a few times and ran water.. saying it worked itself out. Less than a week later, nope it's backed up again. Call them to come fix the issue and they say NO! Call the warranty company back! Apparently after being in business over 40 years, this company has decided it doesn't care anymore! And their reviews prove it! I do not recommend them, and if your warranty company wants you to use them, say NO! Save yourself the trouble and money!
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Gary Z.Arlington, VA0 friends2 reviews7/15/2019Tech came to the house, started diagnosing my hot water issue, but then laughed at my wife and walked away when she asked him a question about the hot water heater. He wouldn't give me his last name (Joe), so I sent him away. Called Omar at HQ, and he didn't want to hear my complaint and then hung up on me. American Home Sheild should be ashamed to have them on their list of techs.
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Karen L.St. Petersburg, FL0 friends4 reviews10/25/2019
I wish I could give 0 stars this is the worst company in the world. AHS should drop this company . Omar is the biggest jerk I have ever talked to . He is in the wrong business and he needs to learn customer care not tell them if they call they will be blocked. The owner should read these messages and take care of them. I told AHS this also and I will never let them in my house again. This company needs to hire people who know what they are doing.
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Renee S.Seminole, FL0 friends3 reviews5/6/2019
Company sent tech who had no knowledge of why kitchen faucet hose leaked. Made incorrect statement to American Home Shield Warranty who denied warranty.
Technician represented he would install exact same fixture for stated price (high). Agreed and paid. Then installed smaller faucet and shorter hose which is not adequate. Company has refused to address issues and staff rude. -
Larry L.Valrico, FL0 friends7 reviews5/27/2019
I would never recommend this company. I had a complete a/c system installed about a year and a half ago. After the installation, I had to call them back out over 10 times. AC was not cooling. Still to this day, I am having issues with the system. It is off of warranty now and I have to pay if someone comes out. My advice to anyone, stay away from this company.
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Jim B.Clearwater, FL0 friends9 reviews4/10/2019
Total joke. The ONLY way this sad company stays in business is because they contract with American Home Warranty, which is also a joke. They came to fix a couple serious plumbing and ac issues and actually made the issues worse. They left a mess and damaged my house. When I called them to complain the owner screamed at me calling me every name in the book and threatened me. Sylvia is the customer service rep. An absolute train wreck of a company. Shockingly bad service.
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Kyle S.Tampa, FL0 friends3 reviews10/18/2019
If I could give the Third Generation Plumbing and Mechanical Company negative stars I would. They came out to my house as a result of a home warranty claim I made through American Home Shield for a leaky faucet in my tub which should have been a $75 copay and they handle the rest. They installed new rubber washers which stops the leaky faucet and say a valve needs to be replaced and that they they must go through the tile in the front of my shower to replace said valve. The home warranty doesn't cover going through the front and their charge ruin my bathroom tile and replace the valve would be $850. However, there is rear access to the pipes through a closet (see images below) which could have been used and wasn't to replace the valve (which would have been covered under the home warranty). I called to alert them that there is rear access to the pipes and that while they fixed the leaky faucet they caused some damage to where if the shower was turned on, the faucet also ran I was told I would be called back by a supervisor. A week later I called again and asked why I wasn't called back. I also asked them to come fix the shower head. I was instructed that if I didn't pay the $850 they would not come back out to correct the issue they created. I wound up having American Home Shield send out another contractor - Kintex Plumbing (ask for Plamen) who solved the issue within an hour of arrival - and who didn't have to go through my tile to make the corrections. I highly recommend you run from the dishonest workers at Third Generation to the plumbers at Kintex. I gave Third Generation every chance to correct their errors and let them know well in advance that this post would be the result of their actions.
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King I.Tampa, FL0 friends28 reviews3/14/2019
Terrible! Lazy plumber who did nothing but flush the toilet. I'd never use them again.
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Kacey F.Spring Hill, FL130 friends1 review9/7/2018Literally the worst customer experience I have ever experienced. I work in customer service and give a lot of room for error knowing that things happen but this was so bad I felt compelled to leave a review.
My upstairs AC Unit is not working correctly so we had someone scheduled to come out by 12pm. When they called to make the appointment I told them I wouldn't be home before 9am, no big deal, they said they'll be here between 9am and 12pm. This was scheduled 2 weeks in advance. I call at 11:50 because no one has called to tell me that they are (or aren't) coming. The lady on the phone tells me that they got caught up in another job that took too long so they can't make it to me until 2pm. So they knew they would be late and didn't tell me! I respond, obviously upset, that I took the morning off work to be here during the allotted time and I'm leaving by 12:45 so I need someone here to get this fixed. She tells me I'm being upset for no reason! NO REASON?!?! I TOOK TIME OFF FOR YOU TO NOT SHOW AND NOT CALL!! I then get a very condescending manager on the phone that tells me my appointment was from 10-2pm. If it was, that is not what I was told when speaking to them and what was confirmed (I have proof of time). She tells me they don't do appointments from 9-noon only 8:9:30 or 10-2. I asked why only 8-9:30 and she replied that it was for the people that can't do a 4 hour window which they offer from 8-noon, 10-2, etc. So I said so you do offer appointments that go to noon?! Her slip up! She responds, ma'am have you been listening to me, I've told you 5 times that we don't do 9-noon. SERIOUSLY. My appointment was 8-noon but I couldn't be there until 9 so they confirmed 9-noon. Don't act like I'm making this up by telling me you don't do that appointment time when you do and you just got busted trying to cover your ass! She then tells me to find another company because I'm not worth the hassle.
Don't know what kind of crap customer service training you all went to where it's okay to tell clients they aren't worth the hassle. But i'm sure it's because you screwed up and got called out on it. Clearly by the reviews here many of your customers feel YOU aren't worth the hassle.
Oh! Not to mention they lady originally put me on hold and when someone answered I gave them my address and what was going on. They guy responded he was a customer too waiting to speak to a manager. They conferenced us to the same line and I gave my personal information out to some random person!
TERRIBLE. -
Evelyn C.Saint Petersburg, FL0 friends2 reviews2/18/2019
I wish I could give a zero star. Worst customer service with Katie at the main office. I was forced to use this company because of my home warranty plan, American Home Shield. I had stoppage in the bathroom sink, Joe came out, ran the water, and said their was nothing he could do because there wasn't a complete stoppage. He suggested that there may be built up in the main sewer line and said he had to come back another time pending approval from the warranty company. This first visit took a total of 5 minutes and he did nothing!!!
During the follow up appointment, the draining was still slow. He decided to actually do some work and remove the drain trap. He removed some hair and the sink started draining well.
After Joe left my house, Third Generation Plumbing, Katie calls me and said she has to charge me another service fee. This is outrageous, Joe did nothing the first visit and now they want to charge another fee!!!! He should have checked the drain during the first visit. He did nothing the first visit! Wasted my time with a second appointment!!! and Now wants me to pay a second fee!!! Stay away from these people!!! -
Dawn S.Brandon, FL0 friends3 reviews1/20/2019
Terrible plumbing experience......if you are American Shield customer, don't let them assign this business for your repair.
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Leonard B.New Port Richey, FL11 friends2 reviews2/15/2017Third generation came out to look at our broken air conditioner, scheduled through our warranty company. The repairman found that the problem was a rusty coil had broken and Freon had leaked out. He told us that the unit appeared to never have been opened.
What the company told the warranty company was completely different; that the coil was damaged to to an acid wash without adequate rinsing. Where did this false statement come from I do not know. Upon contacting Third Generation again they stated that it is company policy to never change their diagnosis after they have reported it to the warranty company.
Stay away from this company. It appears they want to just collect the service fee than go on to the next problem. -
Funnylady M.Tampa, FL190 friends6 reviews4/16/2018I believe the only reason this company gets business is because they get jobs dispatahced from American Home Shield. They responded to a maintenace request to rental porperty I manage. They did not address the issues reported and left the issues unresolved. They snaked a toilet that was not backed up. They adjusted the hot water temperature and there was no issue reported in reference to the water temperature. I found it offensive when Omar questioned the tenants honesty about the situation and refused to acknowledge the techs did not address the issues reported. They suggested to call in another work order to the home warranty company, for the issues they were just sent to address. Wow, its amazing companies like this are still around and get business.
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Andrea P.Saint Petersburg, FL11 friends1 review5/25/2018ThirdGeneration Plumbing came to fix a Fawcett in kitchen thru a home insurance company and made up a diagnosis that the handle broke because of EXCESSIVE FORCE! I'M the only one that uses the sink and its been slowly loosening for a few weeks until I couldn't use the hot water handle anymore...because the diagnosis ( total lie) was excessive force it wasn't covered! American Home Shield is sending another company...what scam artists!!!
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Tj M.Lakeland, FL24 friends1 review12/23/2016Terrible plumbing company. I was assigned through my warranty company. I had a 12-4 appointment originally scheduled but got a call at 3:35 and said the plumber was running late and would be there by 5:30. At 9:00 I finally get another call from the plumber saying he can still come. I declined since I had three kids in bed. I got it rescheduled for the following week. It was an 8-12 appointment. I got a call at 7:45 saying plumber would be to my house at 8:30. Shows up at 9:30.
When tech got there he "fixed" a couple of my issues (still now working properly) but one item was left outstanding because he didn't have parts on his truck. It was to fix the drain stopper. What plumber doesn't have parts to fix that? He was supposed to call warranty to get approval and go get parts. I waited week for approval and it finally got denied because the tech said it was damaged by "people" so warranty won't cover it. They will not recode it and even told me to get a second opinion (this telling me to go elsewhere). I wouldn't use this company if they were the only ones on earth. This is third generation plumbing ad probably the last generation for them. I need a negative e star rating. -
Lola T.Sarasota, FL21 friends668 reviews225 photos10/14/2017I would not recommend. I had an issue with a pipe and my warranty company uses this company. What a joke they are! They are so difficult to even get an appointment with. The office staff are not helpful, even when I had the warranty company call them direct they put her on hold and never came back! Then they wouldn't answer the phone when she called back...
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J F.Tampa, FL0 friends5 reviews7/19/2017
They will likely break as much as they fix and stick you with the bill to fix what they broke.
I used them for 3 jobs.
Here's what they broke...
Job 1 - they cut through a supply pipe with a sawzall and water was gushung into the house. Luckily they shut off all the water and repaired the pipe. They also repaired a drain pipe and spilled oil or something that stained my tile grout. I was left with about $100 bill to clean the grout
Job 2 - the plumber cut through a live electrical wire and nearly electrocuted himself. I had to pay an electrician $100 to fix the wire.
Job 3 - they broke a valve on the main shutoff and told me it would be $500 to repair.
I guess their idea of drumming up additional business includes breaking stuff while on the job and charging the customer to fix it.
I would highly recommend avoiding this company unless you're prepared to pay for what they break.-
Tara L.Valrico, FL487 friends4 reviews6/30/2017We called this company 2 times to come out to fix our ac unit. First time they told us our thermostat was 10 degrees off and to set it 10 degrees below what we usually would have had it. I then receive a $750 electric bill. We immediately call them to come back out, they told us we needed to change our filters. Guess what? We got another $750 electric bill. Seriously? How are you even in business? And they even had the nerve to charge us a service fee the second time around! DO NOT CALL THE COMPANY FOR ANYTHING. Biggest waste of money, time and stress. It is currently 85 degrees in my home.
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Wayne L.Hudson, FL110 friends2 reviews10/3/2017If I could give them a Zero that would be the rating I give this company. Do not call them for ANY service. I have a pipe leaking under my house. Plumber came was not able to get into the craw space through the opening. Called to determine when they were sending another plumber and found out from my warranty company that the company LIED about what happened. The company said the space was to small, the damage was caused by another company, and another access point needed to be made to get to the pipe. This company should not be doing business when they provide false information to the warranty company stating I made these comments. There are better companies out there that can do great work for you.
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Jaynee H.St. Petersburg, FL0 friends5 reviews7/9/2017Not surprising to see others had similar experiences with this company, at least they're consistent, I guess. Had an appointment through my home warranty to fix a leaky faucet, they came out and told me that they couldn't simply change the part and would instead need to go into the wall to fix it. He estimated it would cost me 550$ out of pocket, with or without coverage from my home warranty. Thankfully I did not agree to this and decided to get a second opinion from a friend who then repaired it for 63$ in a matter of minutes. I don't know if the repairman was inept or if like another reviewer suggested, was just looking to come out to collect a service fee and not have to do any actual work. Not happy that my warranty company chooses to work with this business especially since it seems like they're able to get away with their practice due to the income they get from home shield.
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Michael L.Tampa, FL17 friends2 reviews1 photo4/30/2018
I had this company out through a home warranty company. They lied, misled, and tried to up charge me. Poor way to do business. Very annoyed to be treated this way all over $100 garbage disposal.
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Missy S.San Jose, CA0 friends26 reviews4 photos6/5/2015Where do I even begin? If your home warranty assigns these jackasses to your plumbing problem, call them and tell them you want your case reassigned. It will save you a lot of frustration and headache.
We had a blockage in our pipes that caused the toilets and tubs to overflow. We called our warranty company the night it happened and the next morning we were assigned to them. That's when the issues began.
They gave us a four hour time slot of 8-12 12-4. My husband and I both work... No Saturday or evening times so my husband had to leave work. The guy who shows up at our house tells him that he doesn't have any parts on his van to fix the broken seal on the toilet. (I thought you were a plumber. Is your van full of puppies? Why don't you have basic parts?) Furthermore, after doing a 2 minute visual inspection (no I'm not joking. Literally eyes one pipe) he tells my husband that the blockage is on the city's end, not from our house, which means it's not covered. BUT for $224 he can fix it. Plus $75 service call. He didn't snake it, hydrojet it or even pretend to work on it. Just pulled that rabbit out of a hat and left with $75.
So we called the city, they came out and snaked the line and ran a high powered water jet and fixed the blockage for FREE. $0. They city told me to call and get my money back because if he would have done his job, he would have found the issue.
Rude, unprofessional and lazy. DO NOT USE. -
Papa P.Tampa, FL0 friends1 review2/17/2018Worse, company ever!! They have been to my home 4 times in 3 weeks. As everyone else said, due to a warranty co, sending them out, they collected fee each time and it's been 2 weeks and I still have no a.c. in my home, an when does it take more than a week to get a compressor for a Goodman a.c.? I have guys come to my job. To fix units they get parts within a hour. And like others I've call, 3rd generation, and when I tried to tell them how can tell me what's broken such as the compressor without opening the a.c he started to get mad, an then when I repeated what the last tech said , he said that can't be , as soon as I said well that's what your tech said , he rushed me off the phone , and said when the parts get here , we let you know when we get time. I'm giving the short version because it's 91 degrees in my house. It's all about the money with them. 1 tech was understanding and nice. 0 office customer service.
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Anthony M.Valrico, FL0 friends1 review10/16/2017
The Plummer that came basically twisted the housing so bad when he inserted the shower cartridge he had to bang it in, the whole thing leaked worse that before. Then he said it would cost me several hundred dollars to fix because they have to cut out the valve and replace. I called and asked what they were going to do to fix the issue they caused, and said so sorry but not our fault. Stay away from this company, they refuse to stand behind their employees mistakes and will leave you with broken plumbing. Like others stated wish they had a zero rating.
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Beth M.Dunkirk, NY1 friend4 reviews3/22/2016BUYER BEWARE!!!! this is the worst plumbing company I have EVER dealt with. The only reason they are even in business is because they contract with Global home warranty. Listen to all the other reviews and don't bother with this HORRIBLE company. On top of that their customer service is absolutely rude. DO NOT USE THIS COMPANY FOR ANY OF YOUR HOME NEEDS THEY DO NOT CARE!
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Ron S.Tampa, FL11 friends3 reviews1 photo6/22/2017
We had service provided by this company and I have to say the worst in customer service. We had to pre-pay $225.00 for the service and they stated they would not start any work until they were paid which is un-heard of. We pre-paid as we wanted the sink that was clogged to be taken care of. After running a snake for 15 ft, the man told us that is all he can do!! They do not guarantee their work because its Plumbing?? So we called to have Omar the "owner" we were told and set up an appointment to have him come out to analyze the concern and told mother it would cost us $3K to $4K to have the problem resolved however he need to call the city for some reason. He told mother he would call her with a couple of hours, that never happened. We will never use this company and I wish I had reach these reviews before calling them.
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Kristine C.Oldsmar, FL14 friends84 reviews132 photos3/15/2016I had the same issue as everyone else.. We have a new home we have owned for 6 months. We have called these guys out with our Home warranty.. Before he did Anything he wanted his $100 check. The first time he came, he cut a hole behind our shower wall, told us we had mold and said he would be back on Monday.. After waiting All day. I finally called and they told me we never had an appointment. Last week I called them out again as my toilet and tub were backing up.. He again had to have his $100 first.. He looked at the toilet and said. I can't snake it. I don't have to tools.. Again we paid this guy for Nothing!!! We finally called Roto Rooter and they did the job right and in 20 minutes.
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Cadi V.Wesley Chapel, FL164 friends1 review10/10/2016If i could give no stars i would. These people are so rude and unprofessional. The receptionist Katie had the nerve to tell me to calm down. They came out on friday and told me my water heater needed to be replaced. I believed them because i know nothing about water heaters. My warranty covered $595 and i had to cover $595. Before they came out to fix it my father in law came over and said it was our air handler not our water heater! They gave us false diagnosis to take our money that we dont have! Im so furious! Idk how these people sleep at night!
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Elisabeth D.Tempe, AZ0 friends3 reviews1/20/2017If only I could give zero stars. One star is way too generous for this company. They were dispatched to my house yesterday via American Home Shield to repair our air conditioning unit. The technician spent 3 hours and could find no problem and said our unit was unrepairable and we would need a new unit. However, for some reason, the supervisor (who never has been to our house), decided that a part could instead be ordered to fix the problem. We have had 2 other opinions and both have said the unit needs to be replaced. After calling Third Generation and telling them our legal representative would be contacting them because of the contradictions in stories from all parties, the secretary said she could no longer engage in conversations with me because of my threatening legal action. We are in contact with our lawyer now who will be pursuing this. Stay away from this company if at all possible!!!!!! Never have had a worse experience than with this company.
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Ray C.Tampa, FL0 friends8 reviews5/24/2015
Terrible service, unprofessional at most times...zero business ethos. All told, used these guys for years...introduced by wY of home warranty company. Switched over to maintenance though them directly...bought a new AC unit had installed by them on investment property. Calls for service due to crappy workmanship...led to more calls. They demanded cod for maintenance on their failed install.
Very disappointed with this group. Avoid if possible. Tried to address with "business staff" antics got more pronounced. If in Tampa, better, more professional groups can be had. -
Keith B.Saint Charles, IL0 friends5 reviews2/8/2018
Same story here as in all the other reviews. My home warranty company American Home Shield dispatched them to my home due to water backing up in my home. First time they left without doing anything because they could not locate the cleanout which is clearly visible in front of my family room window. To make matters worse the backup slowly went away by the time they arrived 8 days later after I had to wait several days for a rescheduled appointment after I waited several days before they acknowledged the pictures of the cleanout I was requested to email them. Everyone including the City who came out told me you need to get a camera in there and snake out the line but these jokers show up without a camera by which time the water backup has dissipated because the home has been uninhabitable and no water has been used. To make matters worse, the technician lies to me and says he will file a report with the warranty company stating he needs to come back with a camera and instead tells them there is no issue, so now I have a continuing problem and have to play the call the home warranty company again game.
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Dana H.Oldsmar, FL103 friends20 reviews2 photos7/22/2017
Third generation plumbing has been so wonderful to work with! They have been to our house SEVERAL times and the problem is always fixed correctly and fast! Ask for Rich, he is wonderful and very knowledgeable!!!! HIGHLY recommended them!!
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John F.Saint Petersburg, FL0 friends1 review4/20/2016
Don't use them. They peg themselves as a "Christian Company" but are rude and condescending, made me out to be the bad guy because I was trying to explain our problem!
Spoke with Katie Hernandez, there at Third Generation Plumbing. What a nightmare (I'm only using the word nightmare because I don't swear!) She actually hung up on me twice. When I called back to let her know the call had dropped, she actually said..."no, I hung up on you!" Called back, spoke to her supervisor who also blamed me for the issue.
BE SURE AND CALL YOUR HOME WARRANTY COMPANY AND FILE A COMPLAINT AGAINST THESE PEOPLE IF SOMETHING LIKE THIS HAPPENS TO YOU! I'm a Real Estate Broker and Manage over 125 properties. When Home Warranty Companies get more than two or three complaints, they quickly drop companies like this. -
David D.Valrico, FL0 friends4 reviews1 photo4/30/2016Too bad I can't give a ZERO rating! Third Generation Plumbing came to us through our home owner's warranty service. We had a leak coming out into our garage, and the area behind that wall where the leak was located was the laundry room. The technician showed up and looked at the leak, confirmed that we could see water leaking, and then went inside to look at the floor behind the washing machine. Without bothering to move the washing machine to visualize the pipes behind the washing machine, he declared that the leak must be in the slab and we needed Leak Detection services ($350 minimum charge and not covered by warranty), which they don't provide, but they recommended a service partner of theirs to do the job. That service partner couldn't schedule anything until the following Tuesday, more than 4 days away.
I called a different leak detection service to come out and that technician came out in 1 hour. What he found was a leak in the pipe behind the washing machine. How ridiculous is it to have the original plumbing company (Third Generation) not bother looking at the pipes behind the washing machine to rule out a leak there?
Don't bother having Third Generation plumbing come to your home. They'll rip you off for $75 service call fee and not bother properly diagnosing the problem. In fact, they don't do much at all. The three words that can be used to describe them are: Lazy, incompetent, useless. -
Greg H.New Port Richey, FL0 friends3 reviews1 photo9/20/2015If possible I would give them negative stars. Absolutely one of the most unethical bunch of incompetent, liars and very rude managers. Used them a few time due to Global Home warranty. Will speak of the latest and time time we will use them. Each prior time was equally as poor!
We had pipe leaking from the water softner in the garage. As usual they were not on time. They as always ask for there $75.00 prior to looking at the job. Which is understandable. The tech says it will cost an additional $190.00 (and about 4 aditional hours labor to do it. IS HE SERIOUS!) above what the warranty company was covering. This was to move the water softner. I am not a licensed plumber, but 4 hours to cut 2 PVC pipes move the unit and put 2 PVC couplers back on? He said he qould need to come back. At this point, I called a differnt liscence plumber(Trinity Plumbing). He came over and looked at that day and said it would cost $120.00 to complete the job! Considering these other rips wanted a total of nearly $400.00. ($75.00 service call, $190.00 additional, and %135.00 form the warranty company. I truly believe these crooks are double charging. Very similar situation for water heater a few weeks prior. The overcharged on that occasion $400.00! Similar deal when we had the fix a pipe in the kitchen sometime back. On a final note, when they were on that job we asked how much to run a water line to our Frig for the ice maker. Just a rubber hose teeded into the sink next to it. $335.00. Which Trinity Plumbing just did for $125.00 and he put in new shut off valve under the sink. BUYER BEWARE! -
Stephanie H.Sarasota, FL0 friends1 review9/19/2016
I want to ECHO many negative reviews below. I too was led to this company through my home warranty company. The plumber came out to evaluate several issues and even for the simple things he did not have any parts with him which caused another 4 day delay before he could come back out. In the meantime, my warranty company called to say the plumber completed his report saying he found bones in our disposal. That was a total lie as I was with Travis, the plumber when he inspected the disposal, I turned it on and he took pictures of the water pouring out the bottom. He never even put his hand down the disposal from the sink and never said anything to me about bones because there were no bones in there. We have never put bones down our disposal and I checked after he left and there was nothing in my disposal. Because of his report, saying he found bones, my home warranty company would not pay for it.
Travis, the plumber returned today to replace some simple parts and I confronted him regarding why he lied. At first he said he did not complete a report, then he said he heard a noise when the disposal was running........more lies.
I called First Generation to see if they would retract his original report as he is now denying saying or finding any bones and they were very rude and did not offer any assistance to remedy the false information. They told me to get a second opinion which I am now forced to do.
I still don't know why Travis would lie about this-the company would still get paid through my Home warranty company but he and I know he did.
I also agree with the below comment- office staff VERY RUDE!! Stay away from this company!! -
M F.Tampa, FL0 friends3 reviews5/16/2016
If only negative stars were possible. They gave me the worst customer service experience I've EVER had. Do yourself a favor and listen to the reviews . The girl who answers the phone is lucky she hung up on me because I would have told her a thing or two about herself.
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Brenda R.Riverview, FL0 friends2 reviews4/24/2015
Don't ever use third generation plumbing. Was suppose to do warranty work for a leak in bathroom. I took off from work to meet the worker. They showed up and took check claiming to come back but each time they called to reschedule . I got tired of getting jerked around and lied to so I called manager who was no help . Very unprofessional and liars !!! The warranty company was no help they said to wait until third generation send in their report before I can get another plumber out so now it's going on two weeks !!
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Alyssa S.Las Vegas, NV13 friends114 reviews190 photos7/23/2012First to Review
I do not recommend this company. I wish yelp had ZERO ratings!
We were a customer by way of our home warranty so that may be a reason they treated us they way they did, but considering they repeatedly tried to sell us their own HVAC coverage policy you would think they would have been a little more customer-focused.
Appointments were made on days & at times that were convenient for them. And even then, there were two appointments that were mixed up/confused & had to be re-made because we weren't on the schedule on the day originally scheduled. This resulted in more missed work time & zero consideration from the company for accommodating later appointment times or Saturday calls.
The quality of work for both HVAC and plumbing left me wondering if their employees were truly licensed. The plumber created more problems than he fixed. We had a leaky sink drain and after he worked on it, it wouldn't drain at all & then he claimed he would have to rip out the wall to figure out what was going on ($$$). They tried to sell me a faucet for $200 and the same faucet at Home Depot is $20. And they quoted a leak repair at $300 higher than another company that gave us an estimate. The A/C guy that came out was quote/unquote "baffled". This was also the same employee that walked through my front door sweating profusely complaining about the company (that he'd only worked at for 2 weeks) because they gave him a van that had no A/C, wasn't stocked properly & were "running him all over" with 5 appointments in one day. Three times their employees walked off the job without repairing/fixing the problem which of course resulted in more missed work to meet them for appointments.
The final straw was when they HUNG UP on my husband & when we called back were told "they were busy & didn't want to deal with us".
Take your chances with any other company out there & you're likely to come out better than if you use these folks. -
Kevin M.Dunedin, FL0 friends3 reviews3/1/2016
Total Scam artists! Lazy and inconsiderate. Read the following reviews if you need more justification.
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Maria W.Plano, TX1 friend71 reviews3 photos10/13/2015
We read the reviews after scheduling an appointment with Third Generation via our home warranty provider and panicked. Yikes these are all terrible! We thought about cancelling but then the dispatcher called to say the plumbing guy was already on his way. I have to say our experience was 1000% better than prior reviews. John was the plumber/tech and did a thorough examination of the washing machine drain pipe that kept backing up and used a mechanical snake to break through the blockage. He spent 2 hours and got through the pipe but discovered our older home didn't have a clean out and water was just accumulating in the ground. He came back today to dig up existing underground piping in a hole waist deep. He was totally professional and walked us through everything he was doing. He came at 9 this morning and worked till 3 pm. He'll come back tomorrow to finish up the job and bring additional parts. It is a bigger job than anticipated - and not covered by our home warranty - but John worked hard all day and communicated throughout the entire process. You can't ask for more and we're pleasantly surprised and pleased with the service provided. I don't know about their A/C or Water Heater techs but John in their plumbing area rocks the house!
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Kathy N.Odessa, FL0 friends3 reviews12/30/2012
I had a similar encounter with this company. The plumber who came into my home attempted to over charge us for very simple repairs. When confronted , he reduced the estimate by 150 dollars. Use another company. This company is dishonest and unprofessional.
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Mary C.NC, NC0 friends2 reviews2/3/2016
I was sent this plumber by my home warranty company, 2-10 warranty. It was a terrible experience. I was told they would arrive between 8 and 12 am. At 12:10 I called because they had not arrived and I was told the window was 10 to 2, not 8 to 12, which was definitely not what was scheduled. The plumber finally arrived at 3:30 and could not have been more rude. He was arrogant and condescending and obviously did not want to do any work - just wanted the $75 service fee. He told me the leak under my kitchen sink was because the seal was broken between the sink and the countertop so the water was leaking out of the sink, and then "proved" it to me by spraying water through the gap. I said I didn't think that was the cause of the water under the sink and tried to tell him why, but he didn't want to hear it. He said I should not question him because he was a professional. Find somebody else to do your plumbing - this guy is terrible.
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